Experienced Bilingual Customer Service Representative – Home Improvement Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions, we empower some of North America's largest home improvement businesses to drive growth and success. Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations, specializing in inbound and outbound support for the home improvement industry. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us continue to revolutionize the way we serve our customers.

About arenaflex

arenaflex is a dynamic and innovative company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. With a platform that powers over $3 billion in annual sales, we're committed to delivering cutting-edge solutions that meet the evolving needs of our customers. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals who share our passion for excellence.

The Role

We're seeking an experienced Customer Service Representative who is fluent in both Spanish and English to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing timely and effective support to ensure their expectations are met and managed throughout the lifespan of their project. You will be responsible for:

• Answering incoming calls and responding to customer requests in a fast-paced environment
• Booking appointments for members with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills on a consistent basis
• Identifying and escalating issues to supervisors
• Adapting to fast-changing guidelines with customers
• Informing clients by explaining procedures, answering questions, and providing information
• Maintaining and improving quality results by adhering to standards and guidelines

Requirements

* High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both Spanish and English

What We Offer

* Opportunity to continue working from home in our post-pandemic workplace

• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values. As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment, collaborate with a talented team, and develop your skills and expertise.

Next Steps

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a phone interview. Apply Job! Apply for this job