Customer Service Manager for arenaflex Rentals (Remote)

At arenaflex, we're revolutionizing the way people experience hospitality and travel. As a leading provider of furnished housing, we're committed to delivering exceptional customer experiences and creating unforgettable memories for our guests. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager for arenaflex Rentals. This part-time role offers the perfect blend of flexibility, challenge, and growth opportunities for a motivated professional.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of hospitality. With a growing presence in Milwaukee and Chicago, we offer fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, supportive, and driven by a shared passion for hospitality.

Responsibilities

As a Customer Service Manager for arenaflex Rentals, you'll play a critical role in ensuring that our guests have an unforgettable experience. Your responsibilities will include:

• Providing exceptional customer service to arenaflex guests, responding to their queries, and addressing concerns in a timely, friendly, and efficient manner.
• Conducting guest screening to ensure safety and security, and complying with arenaflex and property partner requirements.
• Providing booking suggestions, making alterations, and managing all guest reservations.
• Utilizing our digital communication systems to manage guest communications, including messages, emails, calls, texts, and other forms of communication.
• Fielding guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
• Troubleshooting maintenance and technology issues, lockouts, and other guest issues.
• Coordinating operational needs with arenaflex staff, including scheduling and monitoring repairs and maintenance needs, coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders.
• Scheduling turnovers and other tasks with the Field Team.
• Serving as a point of contact for property partner communications.
• Managing listing marketing and making revisions as needed.
• Analyzing guest reviews to determine opportunities for improvement.
• Managing social media and periodic public relations activities.

Skills and Qualifications

To succeed in this role, you'll need:

• A positive attitude and exceptional customer service presence.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Strong multi-tasking skills.
• Technological proficiency, including highly efficient navigation of web browsers and apps.
• Proficiency in spreadsheets, word documents, and similar operational software.
• Ability to work independently as well as part of a team.
• A reliable smartphone, computer, and high-speed wifi connection at all times.
• Ability to respond to any message in 5 minutes or less.
• A college diploma or equivalent.
• 2+ years of experience in customer service, hospitality, or a related field.
• Ability to pass a background check.
• 2-3 references from past or current supervisors.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. Our team is passionate about creating a culture that's inclusive, supportive, and driven by a shared passion for hospitality. We're committed to delivering exceptional customer experiences, and we're looking for someone who shares our values and is passionate about making a difference.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Regular feedback and coaching to help you achieve your goals.
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
• A dynamic and supportive team environment that's passionate about hospitality and customer service.

Compensation and Benefits

As a part-time Customer Service Manager, you'll receive:

• A competitive hourly rate of $20.00 per hour.
• Opportunities for career growth and advancement.
• A dynamic and supportive team environment.
• Ongoing training and development opportunities.
• Regular feedback and coaching.
• A flexible work schedule that allows you to work from anywhere, at any time.

How to Apply

If you're a motivated and customer-focused individual who's passionate about hospitality and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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