Experienced Behavioral Health Customer Service Representative – Monday-Friday 8:00AM-4:30PM EST

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to revolutionizing the way we approach health and wellness. As an Experienced Behavioral Health Customer Service Representative, you will play a vital role in providing advocate care to our members, guiding them through their benefits, and empowering them to take control of their health. With a strong focus on emotional connection and relationship-building, you will be the champion of our members' best health, working tirelessly to ensure they receive the support and resources they need to thrive.

About arenaflex

At arenaflex, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, which is why we've developed our Heart At Work Behaviors – a set of core values that guide our actions and decisions every day.

Key Responsibilities:

* Guides members through their benefits, Aetna policy, and procedures, ensuring they have a clear understanding of their coverage and resources.

• Creates an emotional connection with members by understanding and engaging with them to champion their best health.
• Takes accountability for fully understanding members' needs, building trusting and caring relationships, and anticipating their needs.
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Performs financial data maintenance as necessary.
• Explains members' rights and responsibilities in accordance with contract.
• Collaborates with internal stakeholders to resolve complex issues and provide exceptional customer service.

Essential Qualifications:

* 1-3 years of customer service experience in a call center atmosphere.

• High school diploma or equivalent required; associate's degree preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with members and internal stakeholders.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills, with the ability to navigate complex issues and provide creative solutions.

Preferred Qualifications:

* Previous behavioral health experience.

• Medical or insurance background.
• Associate's degree or higher in a related field.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong emotional intelligence and empathy.
• Ability to build rapport with members and internal stakeholders.
• Strong organizational and time management skills.
• Ability to navigate complex issues and provide creative solutions.

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to investing in the growth and development of our employees, offering a range of training and development programs to help you advance your career.

• Opportunities for advancement and career growth within the organization.
• Collaborative and dynamic work environment with a focus on teamwork and collaboration.
• Access to cutting-edge technology and tools to support your work.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture:

* arenaflex is a fully remote organization, offering the flexibility and autonomy to work from anywhere.

• Collaborative and dynamic work environment with a focus on teamwork and collaboration.
• Strong emphasis on work-life balance and employee well-being.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance and contributions.

Compensation, Perks, and Benefits:

* Competitive hourly rate: $17.00 - $28.46.

• Eligibility for a CVS Health bonus, commission, or short-term incentive program.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan and employee stock purchase plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid time off (PTO) and paid holidays throughout the calendar year.
• Access to a range of well-being programs, education assistance, and development courses.

How to Apply:

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application by [02/07/2025]. We look forward to reviewing your application and learning more about your qualifications. Apply Job! Apply for this job