Experienced Customer Support Specialist - Onsite

Join arenaflex, a global data and technology company, in powering opportunities for people and businesses around the world. As a Customer Support Specialist - Onsite, you will be part of the Customer Care organization, supporting our ever-growing population of customers by providing top-notch customer service and technical support assistance. Unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments.

About arenaflex

arenaflex is a global leader in data and technology, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money. With a team of 22,500 people across 32 countries, our corporate headquarters are in Dublin, Ireland, and we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Job Description

As a Customer Support Specialist - Onsite, you will be responsible for providing excellent customer service, interpreting consumers' written or verbal grievances or disputes, and advocating for solutions that will help consumers improve their creditworthiness. You will work remotely in Allen, TX, and report to the Supervisor, Customer Care.

Key Responsibilities:

* Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.

• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Qualifications:

* Experience interpreting and responding to customer requests and can put yourself in the mind of the customer.

• High School Diploma or GED.
• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Must be a US resident living within 45-60 minutes of our Allen, TX office.

Requirements:

* High School Diploma or GED.

• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Must be a US resident living within 45-60 minutes of our Allen, TX office.

Benefits and Perks:

* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment.

• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.

About arenaflex Culture:

arenaflex celebrates individuality and diversity, and our culture is built on what matters most: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. We are a Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars). Check out arenaflex Life on social or our Careers Site to understand why.

Equal Opportunity Employer:

arenaflex is proud to be an equal opportunity and Affirmative Action employer. Innovation is a critical part of our DNA and practices, and our diverse workforce drives our success. Everyone can succeed at arenaflex and bring their whole self to work, irrespective of their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

How to Apply:

If you are passionate about providing excellent customer service and want to be part of a dynamic team, apply now to join arenaflex as a Customer Support Specialist - Onsite. Apply for this job