Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time opportunity as a Call Center Representative.

About arenaflex

arenaflex, a subsidiary of arenaflex Boots Union, is a leading healthcare, pharmacy, and retail company with a legacy of focusing on communities. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves almost 10 million clients every day. arenaflex is committed to making healthier lives through better healthcare, and our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

We are seeking an experienced Call Center Representative to join our team in a remote full-time opportunity. As a Call Center Representative, you will be responsible for handling high-volume customer inquiries, performing data entry tasks, and providing exceptional customer service to patients and healthcare professionals. You will work under direct management, adhering to state and government guidelines, and will be responsible for utilizing arenaflex's pharmacy systems to obtain patient and medication data.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical truncations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement necessities.
• Settle phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those in different areas, and identify and convey issues to senior-level staff as suitable.
• Obtain a dynamic specialist permit or certification within the initial 90 days and maintain a valid professional permit or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

Work Environment and Culture

arenaflex is committed to creating a diverse and inclusive work environment that fosters growth, learning, and innovation. As a remote Call Center Representative, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of experienced professionals who share your passion for delivering exceptional customer service. arenaflex offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development.

Compensation and Perks

arenaflex offers a competitive salary range of $25-$35/hour, depending on experience. In addition to a comprehensive benefits package, arenaflex offers a range of perks and benefits, including:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application and join the arenaflex team in a remote full-time opportunity as a Call Center Representative. Apply for this job