Customer Experience Banker - arenaflex (30-35 hrs/wk - Full Benefits Eligibility) Toledo, OH
At arenaflex, we're on a mission to revolutionize the way people bank, and we're looking for a talented Customer Experience Banker to join our team. As a Customer Experience Banker, you'll be the face of arenaflex, providing exceptional customer service and helping our customers achieve their financial goals. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking financial institution that's committed to making a positive impact in our communities. We're a team of innovators, thinkers, and doers who are passionate about reinventing banking and building lifelong bonds with our customers. Our values of Can-Do Attitude, Service Heart, and Forward Thinking drive everything we do, and we're looking for like-minded individuals to join our team.
Job Summary
As a Customer Experience Banker, you'll be responsible for providing exceptional customer service, building strong relationships with our customers, and helping them achieve their financial goals. You'll be the go-to person for our walk-in customers, providing expert advice on consumer deposit products and identifying opportunities to grow customer relationships through a disciplined sales process. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
Key Responsibilities
* Provide exceptional customer service and effectively resolve customer issues
- Be proficient in understanding and educating customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhere to all operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
Basic Qualifications
* High School Diploma or GED
- Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible work arrangements to help our employees achieve their goals. Our offices are designed to foster collaboration and creativity, and we encourage our employees to take ownership of their work and make a meaningful impact.
Compensation and Benefits
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible work arrangements
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Collaborative and supportive work environment
How to Apply
If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join our team of talented professionals at arenaflex. Apply Now!
Equal Employment Opportunity
arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice
arenaflex does not accept solicitation from Third Party Recruiters for any position. We're committed to making a positive impact in our communities and are looking for talented individuals who share our values of Can-Do Attitude, Service Heart, and Forward Thinking. Apply for this job