Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team at arenaflex as a Patient Care Customer Service Representative, working evenings and weekends from the comfort of your own home.

About arenaflex

arenaflex is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a commitment to empowering patients to manage their health and treatment at home, we strive to make a meaningful difference in the lives of those we serve. As a Patient Care Customer Service Representative, you will be an integral part of our team, working closely with patients, healthcare professionals, and internal stakeholders to ensure seamless delivery of our services.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work closely with our Sleep Central (After Hours Call Center) team to provide exceptional customer service, troubleshoot issues, and resolve problems in a professional and courteous manner.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Why Join arenaflex?

* 100% remote work from home, day one of employment

• Opportunity to work with a national leader in the medical industry
• Competitive pay and benefits package
• Quarterly bonus opportunity
• Flexible scheduling to accommodate your needs
• Opportunity to grow and develop your skills and career

Equal Opportunity Employer:

arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application. Apply Job! Apply for this job