Experienced Customer Service Advisor – Credit Card Support – REMOTE Opportunity in Memphis and Knoxville, TN, and Tucson, AZ
At arenaflex, we're on a journey to deliver exceptional customer experiences that exceed our customers' expectations. As a Customer Service Advisor, you'll play a vital role in helping our customers make better and smarter financial decisions, while enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with arenaflex gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
About arenaflex
arenaflex is a leading financial institution that's dedicated to helping our customers achieve their financial goals. We're committed to creating a culture that's surrounded by our five core values: we do the right thing, we draw strength from diversity, we power potential, we put people first, and we stay a step ahead. Our state-of-the-art technology and comprehensive training programs ensure that our Service Advisors are equipped to deliver an exceptional customer experience.
Job Summary
We're seeking an experienced Customer Service Advisor to join our REMOTE team in Memphis and Knoxville, TN, and Tucson, AZ. As a Customer Service Advisor, you'll be responsible for providing exceptional customer service to our credit card customers, resolving their concerns and inquiries in a timely and professional manner. You'll work closely with our customers to understand their needs and provide personalized solutions that meet their financial goals.
Responsibilities
* Answer incoming calls and assist customers with questions and concerns related to their credit card accounts
- Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Properly diagnose customer needs and proactively educate them about the features and benefits of arenaflex products and services
- Demonstrate a genuine interest in customers and ask questions to resolve the customers' concern while understanding how arenaflex can help meet their financial needs
- Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Schedule
* 11:30 am – 8 pm Arizona Time Zone
- 12:30 pm – 9 pm Central Time Zone (10%-night differential pay eligible)
- 1:30 pm – 10 pm Eastern Time Zone (10%-night differential pay eligible)
Basic Qualifications
* High school diploma or equivalent required
- 1-2 years of customer service experience in a call center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and proficiency in Microsoft Office applications
Preferred Skills/Experience
* Thorough knowledge of credit card products, services, rates, terms, fees, and applicable regulations
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient in multiple systems and software applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Work Environment and Culture
* Remote work environment with a dedicated workspace
- Comprehensive training program to ensure success in the role
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and reward programs to recognize outstanding performance
Benefits
* Competitive salary range: $20.00 – $22.00
- Comprehensive benefits package, including:
+ Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO and Diversity
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
E-Verify
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! Apply for this job