Job Title: Remote Outbound Customer Service Representative - Shareholder Communications - Part-Time Opportunity with arenaflex
Job Description:
About arenaflex
At arenaflex, we're passionate about empowering individuals and organizations to achieve their goals through innovative solutions and exceptional customer experiences. As a leading provider of technology services and talent solutions, we've been a trusted partner to over 6,000 clients across North America, Europe, and Asia. Our team of 80,000 strong is dedicated to driving transformation and helping clients take advantage of new opportunities.Join our National Campaigns Unit
We're seeking a highly motivated and customer-focused Remote Outbound Customer Service Representative to join our National Campaigns Unit. As a representative, you'll play a crucial role in communicating with shareholders on behalf of internal clients, such as Computershare and Georgeson. This is a unique opportunity to gain experience in a contested proxy meeting role, where you'll clarify information, guide investors, and ensure their interests are accurately represented.Key Responsibilities
As a Remote Outbound Customer Service Representative, you'll be responsible for:- Providing inbound, outbound, and email responses for shareholder communications
- Assisting investors in understanding contested proxy meetings, where one side questions management and suggests replacing the Board of Directors
- Communicating that the information from opposing sides is inaccurate and reassuring shareholders that management has their best interests at heart
- Directing shareholders to the appropriate platform for voting moving forward
- Promoting the message that shareholders should disregard conflicting information and trust management's decisions
Skills & Experience
To succeed in this role, you'll need:- Customer Service: Engage with shareholders professionally and effectively over the phone and through email
- Communication: Clear, confident speaking voice and excellent grammar/English proficiency
- Technical Skills: Comfortable using Microsoft Office Suite and managing customer data entry
- Phone & Outbound Calls: Experience handling phone calls, including outbound calls to shareholders
Additional Skills & Qualifications
We're looking for individuals with:- Ability to actively participate in calls and team chats
- Strong attention to detail, with the ability to correct grammar when needed
Position Type & Pay
This is an entry-level, part-time opportunity with a pay rate of $20.00 per hour. The position is anticipated to close on February 28, 2025.Requirements
To be eligible for this role, you'll need:- HS Diploma or GED required
- 6 months+ years of customer service, data entry, etc. experience
- Good speaking voice
Equipment Requirements
You'll need:- Windows (10 or 11) – No Lenex, Chrome, MAC, etc.
- Headsets – need USB headsets (no wireless)
- Dual monitors will be benefited, but not required
- Ability to come off mute when called on
- Internet Speed: 50 download/ 10 upload
Workplace Type
This is a fully remote position, allowing you to work from the comfort of your own home.Benefits
As an arenaflex employee, you'll be eligible for a range of benefits, including:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)