Account Manager & New Sales Representative

About the position At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. This position is responsible for assisting brokers and sales agents to ensure Blue Cross maintains its market position for 2-9 client groups.

Responsibilities

• Relationship Management with Agency/Broker/Consultant/Client.
• Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas.
• Represents BCBSM insurance plans, by meeting with brokers independently, ensuring they are in compliance, aware of mandates, and educated on updates in the market and to their plan
• Assist in the preparation and delivery of proposals and renewals for new and existing health plan business or relevant ancillary lines.
• Help resolve service issues including interactions with internal Blue Cross operations staff and others as needed.
• As available, responsible for answering and following up on incoming sales calls and emails from prospective customers generated by marketing campaigns.
• Maximizes the sale of company products through determining suitability, eligibility, and need; explains benefits for appropriate coverage, responds to questions, supplies relevant marketing material, and assists with the application process.
• Maintain client and employee information in the client database as required.
• Facilitate the development, delivery and accuracy of customer communications using available systems, tools, and resources.
• Support retention and growth sales with stakeholders and customers.

Requirements

• 1-2+years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
• Excellent written and verbal communication skills as well as the ability to pay close attention to detail.
• Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities.
• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team.
• Able to influence internal and external stakeholders to achieve desired outcomes.
• Positive attitude and the ability to participate as part of a team to assure plan compliance and customer satisfaction.
• Demonstrated PC skills, including experience in Microsoft, Word, Excel, and PowerPoint.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice-to-haves

• Bachelor's degree.
• Knowledge of Blue Cross and affiliates products is preferred.
• Sales or customer service experience

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)

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