Store Operator - Remote - Nevada

About the position The ideal Store Operator provides an outstanding customer service by responding efficiently and accurately to incoming calls in a friendly, professional and courteous manner. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Nevada. A day in the life… Receive and respond to incoming calls from customers and co-workers by utilizing a desktop computer and headset Act as a general resource for customers and employees Set a positive example of the Nordstrom experience while meeting service expectations and communications standards Maintain a high level of confidentiality You own this if you have… A professional speaking voice to communicate clearly with customers and co-workers Ability to prioritize multiple task in a fast-paced environment Working knowledge of Microsoft Office products like Outlook, Word and Excel 6+ months customer service experience (preferred) The ability to work a flexible schedule based on business needs Training: Monday - Friday for 2 weeks (required) We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. NV: $15.00 - $22.75 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!

Responsibilities

• Receive and respond to incoming calls from customers and co-workers by utilizing a desktop computer and headset
• Act as a general resource for customers and employees
• Set a positive example of the Nordstrom experience while meeting service expectations and communications standards
• Maintain a high level of confidentiality

Requirements

• A professional speaking voice to communicate clearly with customers and co-workers
• Ability to prioritize multiple task in a fast-paced environment
• Working knowledge of Microsoft Office products like Outlook, Word and Excel
• The ability to work a flexible schedule based on business needs
• Training: Monday - Friday for 2 weeks (required)

Nice-to-haves

• 6+ months customer service experience (preferred)

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

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