BlueHorizon Customer Service Apprentice

Join BlueHorizon at BlueCross BlueShield of Tennessee!

BlueCross BlueShield of Tennessee is excited to announce the launch of BlueHorizon, a partnership with Chattanooga State Community College focused on customer service. This innovative program offers an unparalleled value proposition for prospective candidates starting their careers in our operations team.

Why BlueHorizon?

• Earn College Credits: Receive 23 credit hours for completing the BlueCross-focused customer service training.

• Flexible Work Model: Work and attend classes at Chattanooga state with pay.

• Educational Milestones: 6 months: State certificate in Health Sciences. 12 months: Associate degree and nationally transferable credential in Health Sciences.

Career Path:

Begin as a customer service representative with a guaranteed job offer.You’ll have clear steps to grow your career and earn rewards along the way. At BlueCross, you'll be part of a team that listens with care and empathy, helping members and providers with their benefit and claims inquiries. You'll solve problems and guide members through medical, dental, vision, and behavioral health plans, as well as Individual and Family Plans. You won’t be alone – our team and instructors will guide you every step of the way with hands-on training and tons of growth opportunities, you'll build valuable skills for a rewarding career!

What You'll Do:

• Engage & Connect: Help members and providers over the phone with their service inquiries.
• Problem-Solve Like a Pro: Quickly and accurately address questions about eligibility, benefits, claims status, and more.
• Document Everything: Keep track of conversations to ensure clear documentation.
• Multi-Channel Communication: Connect via Chat, Phone, Email, and TEAMS.
• Educate & Inform: Provide complete and accurate information, aiming to resolve the issue during the initial contact.

What You Need:

• High School Diploma or equivalent
• Acceptance to Chattanooga State required and completion of FAFSA highly preferred*
• Dual enrollment during high school is a plus

Skills for Success:

• Time Management: Handle tasks and meet deadlines.
• Reliability: Show up and be dependable.
• Positivity: Overcome challenges with a smile.
• Communication: Understand, share, and resolve.
• Problem-Solving: Break down info and provide resolution.
• Heartfelt Service: Connect, engage, and advocate.
• Active Listening: Fully concentrate, understand and respond thoughtfully. 
• Technology: Ability to leverage technology to solve problems.  

TN Promise or TN Reconnect eligibility and approved grants can help cover tuition and other expenses. While grants can significantly reduce costs, students might need to contribute a small amount towards their degree, depending on the grant level.

Number of Openings Available

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.