NOC Network Engineer II - Night and Evening Shift

NOC Network Engineer II - Night and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Jeff Crowe Description JSI invites you to join our team as an NOC Network Engineer II - Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. About the Company: JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 750 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world. Position Overview: As a NOC Network Engineer II, you will assist JSI's clients with the monitoring of networks.

Responsibilities

• Proactive Monitoring: actively monitor customer network infrastructure using established NMS tools to identify and resolve issues before they impact service.
• Incident Management: Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy.
• Troubleshooting: Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies.
• Scheduled Maintenance: Execute routine maintenance, software upgrades, and patch management on customer network equipment during low-traffic maintenance windows.
• Documentation & Handoff: Document and diagram networks, relevant processes, and troubleshooting steps. Ensure clear and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity.
• Escalation: Properly identify and escalate complex incidents to appropriate Tier 2/3 resources or vendors when necessary.
• Communication: Communicate technical concepts in a clear, understandable manner to customers and internal stakeholders.
• Knowledge Base: Contribute to the team knowledge base by creating solutions for common issues.
• On-Call: Participate in an on-call rotation as required.
• Schedule: Anticipated schedule is 5:00 PM to 2:00 AM Central Time and will include weekends.

o Note: Schedules are subject to change based on business needs.

• Training: Initial training hours may vary and could require availability during standard business hours before transitioning to the 2nd shift schedule.

Requirements:

• Occasional travel may be required.
• On-call rotation is required.
• Applicant must be authorized to work in the U.S. and not require sponsorship.

Qualifications

Required Qualifications: Service Provider Networking:Hands-on experience with ISP/Telecom Access technologies (GPON, XGS-PON, DSL, Fixed Wireless, etc).

• Layer 2 Switching: Proficiency with VLANs, Trunking, Spanning Tree, and loop prevention.
• IP Management: Understanding of DHCP, DNS, and IP Address Management.
• Linux Fundamentals: Comfortable navigating Linux CLI for server troubleshooting and basic log analysis.

Knowledge of:

• Routing Protocols: Fundamental understanding of dynamic routing protocols (OSPF, BGP) and static routing.
• Infrastructure: Familiarity with carrier-grade equipment (e.g., Cisco, Adtran, Juniper, Ciena, Calix, Ribbon, Arista, Nokia, etc).
• General Networking: Strong grasp of the OSI Model and TCP/IP stack.
• VoIP: Understanding of Voice over IP signaling and troubleshooting.

Professional Competencies:

• Autonomy: Demonstrated ability to troubleshoot complex issues independently with minimal supervision (critical for remote/2nd shift operations).
• Incident Management: Experience working within ticketing systems (e.g., ServiceNow, ConnectWise, Jira) and adhering to SLAs.

Remote Work Requirements:

• Must have a dedicated, quiet workspace free from distractions.
• Must have a reliable, high-speed internet connection (primary connection cannot be cellular/hotspot based).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience: Minimum of 2+ years of direct experience in a Network Operations Center (NOC) or Service Provider environment. Previous remote work experience is a plus.
• Education: Bachelor's degree in Computer Information Systems, Engineering, or a related field is preferred, but relevant industry experience and certifications (CCNA, JNCIA, Network+) may be substituted.
• Certifications: Active entry-to-mid-level networking certifications (CCNA, JNCIA, or vendor-specific equivalents) are highly desired.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.

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