Learning & Development Specialist – Revenue Cycle Training , Remote - Middle TN

About the position Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VUMC Business Education Job Summary: Able to assist customers in Revenue Cycle at all stages of the adult learning development and delivery life cycle. Understands how to assess, implement and evaluate workplace learning. Consults with customers to determine the most appropriate and effective solution to address team, organization, role-specific performance improvement and/or engagement under occasional guidance. Designs and develops effective and engaging learning training materials for both e-learning and instructor-led courses. Ensures learning materials meet accessibility and quality standards. Facilitates learning and engagement events, live or virtually, as needed.

Responsibilities

• Consults with Revenue Cycle customers to determine appropriate solutions for business need.
• Conducts needs analysis to determine performance/engagement objectives.
• Uses probing questions to determine root cause of issue or need for organizational development, learning or engagement experience.
• Gathers content material from subject matter experts and performs research, as needed
• Uses information obtained in analysis to design, develop, and implement program or solution that meets the need of customer.
• Designs, creates and delivers effective in-class and virtual instructor-led classes, eLearning, job aides and performance-support materials as appropriate to meet the learning need.
• Utilizes rapid instructional design tools and processes, adult learning theory and experience to develop and deliver effective training solutions.
• Provides technologically innovative, engaging, and instructionally sound learning deliverables
• Reviews, evaluates and reports program or solution effectiveness.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Requirements

• Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Consulting (Intermediate): The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner
• Educational Multimedia (Intermediate): Multimedia is more than one training development medium, such as e-learning software, video/audio production editing, etc. Multimedia also includes the use of the combination of text, sound, and/or motion video in learning experience development.
• Instructional Design (Intermediate): The practice of maximizing the effectiveness, efficiency and appeal of instruction and other learning experiences consisting broadly of determining the current state and needs of the learner, defining the end goal of instruction, and creating the learning experience to achieve the intended goal of the learning.
• Relevant Work Experience Experience Level: 3 years
• Education: Bachelor's (Required)

Nice-to-haves

• Experience with Articulate Storyline for training development
• Experience facilitating instructor-led training sessions on health insurance and finance topics.
• Experience conducting needs analysis and performance gap identification for training development.
• Experience designing training on systems and policies, especially on financial topics.
• Experience evaluating training

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