Manager-Tele Account Development - Phoenix

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.

Responsibilities

• Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory
• Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations
• Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
• Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
• Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit
• Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services
• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Requirements

• Relationship management
• Strong customer relationship building skills to follow through and motivate clients to act
• Consultative selling
• Effectively identifies client needs to configure solutions that address client requirements and deliver value
• Closing
• Overcomes objections and resistance to proposed solutions with key client decision makers
• Influence & persuasion
• Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
• Demonstrating value
• Proactively and consistently demonstrates the value of partnering with American Express
• Results focus
• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
• Market, industry, & product knowledge
• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
• High learning agility
• Intellectually curious
• Collaborative and growth mindset
• Personal accountability
• Compliance focused
• Excellent sales experience, 3 – 5 years minimum
• Experience partnering with clients across various markets / industries
• Experience in a highly-regulated industry

Nice-to-haves

• Bachelors degree strongly preferred

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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