Select Presale Quality Review Technical Coach - Cigna Healthcare (Remote)

About the position The Technical Coach is responsible for supporting and assisting the facilitation of the Training and Development programs within U500 Presale and Quality. Drives continuous business improvements through coaching and works with the Presale Enablement team to strive for positive results. The ideal candidate for this role is driven to make an impact on the business and motivated to drive for excellence. You are a quick learner, who is detail oriented and can handle multiple priorities at once. Involvement in coaching, trainings and special projects will be a part of your day to day responsibilities. Role Summary : The selected candidate will support the development and delivery of technical coaching on company products and technologies so as to ensure that employees develop, maintain and increase their own technical and/or process knowledge. The Technical Coach will ensure system/process updates are communicated and checks for understanding. This individual will also be an integral member of the Presale Enablement team involved in quality reporting and recommendations, support procedural gaps and development of clear, concise job aids. The technical coach will work closely with the presale team to provide tools and techniques that support performance improvement plans, quality & productivity coaching, and proper utilization of tools and applications pertaining to the role. The Select Presale Technical Coach will report directly to the Presale Enablement Improvement Manager.

Responsibilities

• Continually looks for opportunities to streamline processes and procedures, eliminating rework and reducing productivity variations wherever possible
• Responsible for coordinating and maintaining current policies, best practices and documentation accuracy.
• Provides side-by-side support, using training or coaching to reinforce the classroom learnings
• Stays abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
• Assists in teaching and developing learners to put the client/customer at the center of everything we do & efficiently perform the technical aspects of their job
• Partners with managers to identify technical coaching needs
• Supports annual training including but not limited to: contingent worker training program, new hire training classes, annual refreshers
• Drives high quality performance within the front line teams through ongoing analysis of quality and intake questions results, while driving individual and team level coaching to reduce error trends and improve quality.
• Works with and in support of business partners to deliver timely, consistent and accurate technical issue resolution to front line teams.
• Proactively identify and act upon opportunities & solutions to improve team proficiency.

Requirements

• Bachelor degree strongly preferred
• Strong technical ability through proven experience in Presale
• Effective collaboration and problem solving skills
• Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously
• Strong communications skills – verbal and written
• Demonstrated Critical thinking/Decision making skills
• Some travel will be required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

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