Process Improvement Specialist 6 Sigma Black Belt

About the position At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This position is classified as hybrid to be filled in either Scottsdale, AZ., Irving, TX., Hartford, CT., Northbrook, IL. OR Woonsocket, RI. Additional locations may be considered by management There are no Visa sponsorships available for this role CVS Health has an exciting opportunity to join our Pharmacy Services Finance Operations team as a Process Improvement Specialist. The Process Improvement group within PS Finance manages a variety of cross-functional strategic and operational initiatives. Initiatives could include, but are not limited to strategic assessments, targeted assessments, process improvement, value stream mapping, opportunity identification, workshop facilitation, root cause analysis, drafting corrective actions, developing control plans, and helping with FOX (Finance Operations Excellence) a fast-paced and highly collaborative approach to problem solving. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency. The ideal candidate will be a colleague who is curious by nature, comfortable working with data and enjoys problem solving. Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans. Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out. Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why's), corrective actions (as applicable), supporting questions and facilitate the live call. Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results. Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results. Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required. Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools. Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s). Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates. Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion. Develop a working knowledge of FOX, Improvement and Assessment capabilities. Interaction's style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others. Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Responsibilities

• Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.
• Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out.
• Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why's), corrective actions (as applicable), supporting questions and facilitate the live call.
• Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.
• Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.
• Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.
• Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools.
• Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).
• Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.
• Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion.
• Develop a working knowledge of FOX, Improvement and Assessment capabilities.
• Interaction's style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.
• Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Requirements

• 5+ years' of experience in internal operations and / or customer facing services.
• 3+ years' of experience in problem solving and / or data collection, reporting, and analysis.
• 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.

Nice-to-haves

• Lean Six Sigma Master Black Belt certification.
• Experience in highly regulated industry and compliance environment.
• Experience with highly complex, inter-connected systems and business processes.
• Experience working in a matrix environment.
• Advanced Statistics / Data Analysis experience.
• LEAN certification.
• PMP certification.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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