Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology and reducing humanity's environmental footprint. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team.
About arenaflex
arenaflex is on a mission to create a more sustainable and efficient future for transportation worldwide. With ambitious goals and a commitment to innovation, we're transforming daily commutes and making a significant impact on the environment. Our team is passionate about helping others and providing outstanding service, and we're looking for like-minded individuals to join us on this exciting journey.
What You'll Be Doing
As a Customer Support Agent at arenaflex, you'll be at the forefront of our customer service operations, providing first-line support through phone, email, and digital channels. Your primary responsibilities will include:
- Offering first-line support to customers in the USA, handling queries quickly and effectively, and escalating issues when necessary
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality
- Fostering positive interactions in all communications, making sure customers feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings to gain expertise and understand client and contact centre requirements
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring they are reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you'll need to possess the following skills and experience:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
- Eligibility: Be eligible to work in Spain
What We Offer
We're committed to providing a supportive and inclusive work environment, with a range of benefits and perks to help you grow and thrive in your career. These include:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits
As a valued member of our team, you'll also enjoy:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised LinkedIn training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Our Culture
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, and providing equal opportunities for everyone. We're passionate about helping others and delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.
How to Apply
If you're passionate about customer service and want to join a dynamic team that's making a real impact in the transportation industry, we'd love to hear from you! Apply now and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job