Experienced Auto Insurance Customer Service Representative – Work from Home Opportunity
About arenaflex
arenaflex is a leading organization in the insurance industry, dedicated to providing exceptional customer service to our policyholders. As a growing company, we are seeking a highly skilled and motivated individual to join our team as an Auto Insurance Customer Service Representative. This is a unique opportunity to work from home, providing a flexible and comfortable work environment that allows you to balance your personal and professional life.
Job Summary
As an Auto Insurance Customer Service Representative, you will be responsible for providing quality assistance and customer service to our policyholders. You will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing solutions to their problems. This is a customer-facing role that requires excellent communication and interpersonal skills, as well as the ability to work independently in a home-based office environment.
Key Responsibilities
* Provide quality assistance and customer service to policyholders in a professional and timely manner
- Respond to inbound telephone calls from policyholders and customers
- Navigate in a computerized environment to access appropriate information
- Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Requirements
* 1 year of call center experience handling inbound calls is required
- Experience with Insurance Call and Claim processing (Home and Auto) calls is preferred
- Excellent verbal and written communication skills
- Working knowledge of computers including accurate keyboarding skills
- Typing speed of 30 wpm or more
- High School Diploma or GED
- Multi-Tasking (Listening, Talking, Typing, Reading, Writing, Data entry, and confirming)
- Basic knowledge of Windows, MS Office (Excel, Word), Outlook, and basic computer use
Preferred Qualifications
* 2+ years of experience in the insurance industry
- Property & Casualty License (Preferred)
- Experience with customer relationship management (CRM) software
Home Work Space Requirements
* The home office must provide a quiet workspace free from background noise
- All work at home agents must provide a telephone "land line" and HIGH SPEED internet in their home
- The candidate must provide their own desk and chair
- Internet must be "Cable Modem" or DSL
- Acceptable providers include: Comcast, SureWest, Time Warner, Google Fiber, or ATT Uverse
- Wireless Card, Satellite or Wi-Fi based internet service is NOT acceptable
- The Download speed must be at least 50.0 MBPS
Training and Development
* New Hire Training will run for 3 consecutive weeks, Monday-Friday
- Classes are held in a hybrid training environment; both remotely and in our Overland Park, KS training center
- Training typically lasts all day (7:30-4:30)
- 100% attendance is required
- Trainees cannot miss any of the training without the express prior permission from the management team
Benefits
* Paid time off
- Work from home
- Supplemental Pay: Bonus opportunities
- Health insurance
- Paid time off
Work Schedule
* 20-30 hours per week
- Monday-Friday: 6:00 AM- 8:00 PM Central Time
- Saturdays: 7:30 AM- 3:30 PM Central Time on a scheduled basis
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this position. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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Note:
arenaflex is a growing organization with over 100 home-based customer service agents. We are committed to providing exceptional customer service to our policyholders and are seeking a highly skilled and motivated individual to join our team. Apply for this job