Experienced Full Stack Product Manager – Digital Customer Activation

Join arenaflex and be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company values and powerful backing promise to provide the world's best customer experience every day, upholding the utmost integrity, and creating an environment where everyone is seen, heard, and feels like they belong.

A Career Journey that's Unique and Meaningful to You

We're not just looking for a Product Manager – we're looking for a leader who can drive the registration and card activation experience for customers in web, alongside managing enterprise services supporting Mobile App. If you're passionate about creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally, then arenaflex is the perfect place for you.

About the Role

As a Product Manager for the Digital Customer Activation team, you will be responsible for driving the registration and card activation experience for customers in web; alongside managing enterprise services supporting Mobile App. In this role, you will:

• Define the product vision, strategy, roadmap, and growth opportunities to modernize the card activation experience for Web
• Assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
• Work closely with your partners (particularly mobile app) and colleagues to create and maintain a feature backlog and support newer activation capabilities and experience
• Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
• Keep up to date with industry, competitor, Agile/SAFe methodologies, and new trends
• Define, collect, and report on metrics that are clear and concise and able to articulate the impact of decisions
• Ability to shape product programs and their KPIs
• Managing the product life cycle to tactical execution
• Lead outcomes related to foundation and enablement

Your Performance is Measured by the Impact of the Products You Launch

Your performance is measured by the impact of the products you launch and by your ability to collaborate with cross-functional teams that include Product, Engineering, Design, Data, Business Development, and Operations. Here is what we are looking for:

• 3+ years' experience as a product owner or manager within a user-centric, digital product development team
• Qualitative and quantitative customer research experience
• Technical fluency – an ability to clearly describe tradeoffs with users and engineers about certain decisions
• Highly organized – you are great at research and documenting your learnings
• Loves dealing with fast pace and changing needs
• The ability to set a high bar for your team and empower them to achieve great results
• A “driver” personality – constantly pushing toward clarity and delivery while balancing the need for great collaboration
• User-centricity – examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
• Excellent written and verbal communication skills
• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)

Salary Range and Benefits

The salary range for this role is $90,000.00 to $165,000.00 annually, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

A Culture that Supports Your Growth and Well-being

At arenaflex, we back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now

If you're passionate about creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally, then arenaflex is the perfect place for you. Apply now and join our global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Apply for this job