Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.

About arenaflex

arenaflex is a global leader in the financial services industry, providing innovative solutions to our customers through our cutting-edge technology. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence technology to significantly impact the way we understand, proactively engage, and deliver hyper-customized experiences to our customers. We are seeking an experienced Full Stack Product Manager to join our team, focused on the development, execution, and maintenance of our conversational AI and live chat support capabilities.

Job Responsibilities

As a Full Stack Product Manager at arenaflex, you will be a key member of our Computerization Development team, responsible for the procedure, discovery, and execution of advanced chat automation capabilities. Your primary responsibilities will include:

• Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that enable enhanced customer experiences
• Influencing customer data, conversational analysis, industry insights, and technical expertise to examine the performance of existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning
• Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product suggestions
• Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end customer, while focusing on business value
• Supporting the definition and development of the product strategy, roadmap, and release plan, as well as customer experience
• Collaborating with cross-functional teams to ensure seamless execution and delivery of products and services

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Four-year college degree in business, software engineering, computer science, or a related field
• Strong interest and enthusiasm for understanding how things work and the ability to use that knowledge to create associations and find opportunities with an entrepreneurial mindset and bias towards action
• Excitement for excellent products and services, able to empathize with customers, and skilled at articulating product functionality
• Proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex information with brevity and clarity
• Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices
• Commitment to:

+ Mental Inquisitiveness: You ask questions, investigate, and are not afraid to share your thoughts. You are comfortable with ambiguity, have a desire to learn, and are a seeker of new challenges. + Significant Communication: You can communicate complex ideas clearly, regardless of your audience. + Do-er: You are biased towards action; you try things and are not afraid to fail. You can navigate obstacles and remain focused on your objectives. + Student: You have a desire to learn new things or new technologies, while showing humility when the opportunity arises to request help.

Benefits and Perks

arenaflex is committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes:

• Competitive base salaries
• Extra incentives
• 6% Organization Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, life, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers established with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

Work Environment and Culture

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We believe in the importance of work-life balance and offer flexible work arrangements through our Amex Flex program. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity.

How to Apply

If you are a motivated and experienced product manager looking to join a dynamic team at the forefront of conversational AI technology, please apply through our website. We look forward to hearing from you! Apply Job! Apply for this job