Production Manager & Customer Service Representative – End‑to‑End Print Operations Leadership at arenaflex

Why arenaflex? – A Legacy of Innovation in Commercial Printing

At arenaflex, we have been shaping the commercial printing landscape for more than five decades. Founded in the early 1970s, our organization has grown from a modest local print shop into a regional powerhouse renowned for its cutting‑edge technology, diverse media capabilities, and unwavering commitment to customer success. Our state‑of‑the‑art production floor blends high‑speed digital presses, advanced offset equipment, and versatile finishing lines—allowing us to turn anything from a simple flyer to a complex, multi‑variable direct‑mail campaign into a flawless printed product.

Our culture is built on three pillars: innovation, collaboration, and integrity. Whether you’re a seasoned veteran of the print industry or a newcomer eager to learn, arenaflex provides an environment where ideas are welcomed, teamwork is celebrated, and every employee is empowered to take ownership of their work. If you thrive in fast‑paced settings, love solving logistical puzzles, and enjoy building lasting relationships with clients, you’ll feel right at home here.

Position Overview – Production Manager & Customer Service Representative

arenaflex is seeking a highly motivated professional who can seamlessly blend the strategic oversight of a Production Manager with the client‑focused finesse of a Customer Service Representative. This dual‑role is essential to our promise of delivering on‑time, on‑budget, and high‑quality printed solutions that exceed client expectations. You will be the central conduit between customers, sales teams, and our internal production departments, ensuring that every job moves smoothly from initial concept through final delivery.

Key Responsibilities

• End‑to‑End Job Engineering: Translate customer requirements into actionable production plans, develop realistic timelines, and monitor progress to guarantee on‑schedule completion.
• Customer Communication: Serve as the primary point of contact for clients throughout the production lifecycle, providing status updates, addressing concerns, and confirming final deliverables.
• Cross‑Department Coordination: Liaise with sales representatives, pre‑press technicians, press operators, bindery staff, shipping coordinators, and mailing specialists to ensure clear, consistent information flow.
• Specification Management: Accurately interpret purchase orders and design specifications, then convey detailed, unambiguous instructions to every relevant department.
• Cost Control: Estimate production costs, track actual spend, and identify opportunities for cost‑saving without compromising quality.
• Quality Assurance: Conduct regular checks at each production stage to verify adherence to color standards, press parameters, folding signatures, and mailing regulations.
• Systems Administration: Utilize arenaflex’s integrated MIS platforms to generate quotes, track job progress, and produce performance reports.
• Continuous Improvement: Identify bottlenecks, suggest workflow enhancements, and champion best‑practice initiatives across the facility.
• Additional Duties: Participate in team meetings, train new staff on production protocols, and support special projects as directed by senior leadership.

Essential Qualifications & Experience

• Minimum 5 years of hands‑on experience in commercial printing, preferably within a direct‑mail lettershop environment.
• Demonstrated track record of managing multiple print jobs simultaneously while meeting tight deadlines.
• Proficiency with MIS systems (e.g., arenaflex’s proprietary quoting and scheduling tools) and solid command of Microsoft Outlook and Excel.
• Strong understanding of press operations, including offset and digital press parameters, ink coverage, and layout considerations.
• Experience with variable data printing, mailing regulations, and postal standards.
• Exceptional written and verbal communication skills, with the ability to articulate complex technical details to non‑technical stakeholders.
• Highly organized, detail‑oriented, and comfortable juggling competing priorities.
• Reliable, trustworthy, and capable of working both independently and as part of a collaborative team.

Preferred (But Not Required) Skills & Knowledge

• Familiarity with graphic design software (Adobe InDesign, Illustrator) for basic layout review.
• Experience with additional MIS platforms such as iQuote/ePS or Monarch (knowledge can be transferred to arenaflex’s system).
• Understanding of Metrix or similar workflow automation tools.
• Background in sales or account management, enhancing the customer‑service aspect of the role.
• Certification or coursework in project management methodologies (e.g., PMP, Lean).

Core Competencies for Success

• Customer‑Centric Mindset: Prioritize client satisfaction and anticipate needs before they become issues.
• Analytical Thinking: Quickly assess production data, identify variances, and implement corrective actions.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Leadership Presence: Guide cross‑functional teams, foster accountability, and inspire continuous improvement.
• Technical Savvy: Stay current with emerging print technologies and industry standards.

Career Growth & Learning Opportunities at arenaflex

arenaflex is committed to investing in its people. As a Production Manager & Customer Service Representative, you will have access to:

• Mentorship Programs: Pairing with senior production leaders to accelerate skill development.
• Cross‑Training Initiatives: Hands‑on experience in each department (digital, press, bindery, mailing) to build a holistic view of the operation.
• Professional Development Stipends: Funding for industry conferences, certification courses, and relevant workshops.
• Clear Promotion Path: Opportunities to advance into senior management, operations director, or specialty roles such as Print Technology Engineer.
• Innovation Labs: Participate in pilot projects testing new printing methods, sustainability initiatives, and automation solutions.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Aligned with experience and market benchmarks, with performance‑based bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation accruals, paid holidays, and sick leave.
• Work‑Life Balance: Flexible scheduling where operational needs allow, and remote access to certain MIS tools.
• Employee Recognition: Quarterly awards, spot bonuses, and team celebration events.
• Learning Resources: Subscription to industry publications, online training platforms, and on‑site workshops.

Our Workplace Culture – The arenaflex Experience

Every day at arenaflex is driven by a shared purpose: to turn creative visions into tangible, high‑impact printed experiences. Our open‑plan production floor encourages transparency; glass‑wall meeting rooms foster collaboration; and a dedicated break area offers a space to recharge. Leadership practices an open‑door policy, inviting ideas from every level of the organization. Diversity and inclusion are woven into our hiring philosophy, ensuring a workforce that reflects the communities we serve.

We celebrate milestones together—whether it’s hitting a record on‑time delivery rate, launching a new sustainable ink line, or simply recognizing a teammate’s years of dedicated service. If you are looking for a workplace where you can grow professionally while contributing to innovative print solutions, arenaflex is the place to be.

Ready to Join arenaflex?

If you are excited about bridging production expertise with exceptional customer service, and you want to be part of a forward‑thinking company that values your contributions, we encourage you to apply today. Bring your passion for print, your knack for problem‑solving, and your drive for excellence—arenaflex is eager to welcome you aboard.

Apply Now – Become a Key Player at arenaflex!