Experienced Customer Success Manager – Industrial Analytics and Process Manufacturing

At arenaflex, we're revolutionizing the way companies harness the power of industrial process data to drive business growth and profitability. As a Customer Success Manager, you'll play a critical role in championing customer needs, fostering strong internal and external relationships, and driving customer retention and expansion within our global customer base.

About arenaflex

arenaflex is a remote-first company founded by serial entrepreneurs with extensive experience in high-growth environments. Our mission is to provide software and services that convert industrial process data into meaningful information, enabling businesses to improve profitability. We're a kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We're certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

Job Summary

As an Experienced Customer Success Manager, you'll be responsible for driving customer retention, growth, and value realization within arenaflex's customer base. You'll act as a trusted advisor, championing customer needs, and ensuring alignment with business goals while fostering strong internal and external relationships. This role is critical to maximizing renewals and expansion within our customer base.

Essential Duties and Responsibilities

The essential functions of this role include, but are not limited to, the following:

• Developing and executing success plans that align with customer strategic initiatives
• Leading quarterly customer success reviews to highlight achievements and refine priorities
• Driving adoption and engagement through onboarding, training, promotion, user forums, and regular touchpoints
• Owning the renewal process, ensuring customer retention and value delivery
• Collaborating with Sales, Product, Training, and Support to anticipate and meet customer needs
• Addressing customer roadblocks, escalating as needed to support and development teams
• Identifying and advocating for feature enhancements based on customer needs
• Expanding customer relationships across sites, business units, and partner organizations

Requirements

To be successful in this role, you'll need:

• 5+ years in a customer-facing B2B SaaS role or an engineering position within process manufacturing or power generation
• Experience engaging senior directors or above and stakeholders in Fortune 500 companies
• A strong data-driven approach to customer health and account strategy
• Expertise in IT/OT priorities, industrial analytics, and digital transformation
• Proven ability to own renewals, build account plans, and drive expansion

Skills and Competencies

To excel in this role, you'll need:

• Proven customer success skills, with a focus on driving retention and growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and address customer roadblocks
• Experience with customer success platforms and tools, such as Salesforce or HubSpot
• A deep understanding of industrial analytics and process manufacturing, with the ability to communicate complex technical concepts to non-technical stakeholders

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success, industrial analytics, and process manufacturing
• Collaborate with cross-functional teams, including Sales, Product, Training, and Support
• Participate in regular training and development programs, including workshops, webinars, and conferences
• Take on new challenges and responsibilities, with opportunities for career advancement and professional growth

Work Environment and Company Culture

arenaflex is a remote-first company, with a global team of talented and kind-hearted individuals. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Success Manager, you'll have the flexibility to work from anywhere, with a focus on delivering exceptional results and exceeding customer expectations.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, plus equity incentives, as well as a range of benefits and perks, including:

• Competitive salary: $150,000 - $180,000 USD base salary
• Benefits:

+ 12-week paid Seeq family leave + Unlimited PTO + Internet and mobile phone reimbursements + Medical benefits + Group term life insurance + Short-term and long-term disability insurance pre-tax benefits + Voluntary vision and dental (ortho) + Vacation bonus program + Employee Assistance Program + Generous home office allowance

• The best co-workers (we've analyzed the data, so we know it's true.)
• Pet-friendly workspace (your dog will be so happy to have you home)
• You love your job!

How to Apply

If you're a customer success professional with a passion for industrial analytics and process manufacturing, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job