Experienced Full Stack Product Manager – Customer Service Innovation
At arenaflex, we're on a mission to revolutionize the way people consume entertainment and connect with each other. With over 200 million subscribers worldwide, we're constantly pushing the boundaries of innovation to deliver an unparalleled experience. As a key member of our Customer Service Innovation team, you'll play a vital role in shaping the future of our contact center platform, ensuring that our customers receive exceptional support and service.
Job Summary:
We're seeking an experienced Product Manager to lead and drive growth in enhancing our agents' and support specialists' experience on our contact center stage. As a Product Manager, you'll collaborate with cross-functional teams, including design, engineering, operations, and data science, as well as external partners, to deliver a top-tier platform experience that empowers our Customer Support team to provide outstanding customer experiences.
About arenaflex:
arenaflex is a global leader in entertainment and media, with a rich history of innovation and a commitment to delivering exceptional experiences to our customers. Our Customer Service team is dedicated to providing world-class support to our subscribers, and we're looking for a talented Product Manager to join our ranks.
Responsibilities:
* Develop and manage products for our contact center stage, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners.
- Assist in defining the roadmap, requirements gathering, prioritization, risk identification, and mitigation, delivery, and documentation of the product.
- Collaborate with every CS functional team to better understand their vision and challenges and deliver the most effective solutions together.
- Oversee integrations and adoption of products, including through close collaboration with our engineering and data science teams as well as external partners or potential consulting firms.
- Grasp differences in support expectations in various regions around the world, and designer experience in like manner.
- Extend product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For:
* 2+ years of experience in product management for consumers or internal-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and specialist experience.
- Proven track record of executing projects that quantifiably improved customer and specialist experiences.
- Organizational leadership and influence without direct reports.
- Exceptional written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative organizations cross-functionally is critical.
- Ability to motivate, inspire, and lead creators and specialists.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether an external or in-house build.
- Related experience focusing on Customer Support.
- Experience working on global products is also beneficial.
Why Join arenaflex:
* Competitive salary and benefits package.
- Opportunity to work on cutting-edge projects and technologies.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements, including remote work options.
How to Apply:
If you're a motivated and experienced Product Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.
Accessibility:
arenaflex is committed to providing a barrier-free and accessible work environment. If you require accommodations during the application or interview process, please let us know.
Contact Us:
If you have any questions or would like more information about this role, please don't hesitate to contact us at [arenaflex careers email]. Apply for this job