Customer Service Manager, Airport Workforce Management at arenaflex

Join arenaflex's dynamic team as a Customer Service Manager, Airport Workforce Management, and take the first step towards a rewarding career in aviation customer service. At arenaflex, we pride ourselves on delivering exceptional customer experiences while maintaining a safe and high-performing operation. As a Customer Service Manager, you will play a vital role in leading and developing front-line team members to achieve operational excellence, safety advocacy, and fostering a positive work environment that aligns with our core values.

About arenaflex

arenaflex is a leading player in the aviation industry, with a strong commitment to customer satisfaction and operational excellence. Our team is dedicated to providing a safe, efficient, and enjoyable travel experience for our passengers. As a Customer Service Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer service and promoting a positive work environment.

Responsibilities

As a Customer Service Manager, Airport Workforce Management, you will be responsible for:

• Driving operational excellence: Maintain a safety-conscious environment that promotes exceptional customer service while ensuring a high-performing operation.
• Safety advocacy: Identify and address safety concerns, promoting a culture of safety and well-being among team members.
• Goal setting and achievement: Establish team and individual goals aligned with departmental and company objectives, ensuring effective resource allocation to support teams in achieving operational goals safely.
• Coaching and mentoring: Develop and support front-line team members in skill development and customer service, promoting effective relationships based on compassion, integrity, and respect.
• Resource allocation: Effectively allocate resources to support teams in achieving operational goals safely, ensuring ongoing safety and reliability of operations.
• Communication and collaboration: Facilitate effective communication among departments to achieve common goals, ensuring adherence to corporate policies and procedures, including the Joint Collective Bargaining Agreement (JCBA).
• Core values: Embody and promote arenaflex's core values, fostering a positive work environment that aligns with our company's mission and vision.

Requirements

To be successful as a Customer Service Manager, Airport Workforce Management, you will need:

• High School diploma or GED equivalency: A minimum educational requirement for this role.
• Previous airport customer service experience: Preferred, but not essential. We are open to candidates with transferable skills and experience.
• 2 years of experience leading others: Proven leadership experience, with a track record of developing and supporting team members.
• Knowledge of company policies and procedures: Familiarity with arenaflex's policies and procedures, including functional automation applications.
• Inclusive working environment: Ability to engage and support an inclusive working environment, promoting diversity and respect among team members.
• Strong communication skills: Excellent communication skills across all levels of the operation, with the ability to engage and support team members effectively.
• Critical thinking: Ability to assess and resolve complex staffing issues, thinking critically and creatively to find solutions.
• Independence and collaboration: Ability to work independently and collaboratively under demanding conditions, with a strong focus on teamwork and collaboration.

Nice-to-haves

While not essential, the following skills and experience would be beneficial for this role:

• Experience with GS Realtime and other operational software programs: Familiarity with these programs would be an asset, but not a requirement.
• USPS clearance or the ability to obtain it: While not essential, having USPS clearance or the ability to obtain it would be beneficial for this role.

Benefits

As a valued member of the arenaflex team, you will enjoy a range of benefits, including:

• Travel perks: Travel perks for employees and their families to explore 365 destinations, promoting a culture of exploration and adventure.
• Health benefits: Comprehensive health benefits, including dental, vision, and prescription coverage from day one, ensuring your well-being and peace of mind.
• Wellness programs: Access to wellness programs and virtual doctor visits, promoting a healthy work-life balance and overall well-being.
• 401(k) program: Employer contributions to a 401(k) program after one year, supporting your long-term financial goals and security.
• Employee Assistance Program: Access to an Employee Assistance Program, providing support and resources for personal and professional challenges.
• Pet insurance: Discounts on hotels, cars, and cruises, promoting a culture of adventure and exploration.

Join arenaflex today

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager, Airport Workforce Management, you will have the chance to develop and support a talented team, promoting operational excellence, safety advocacy, and a positive work environment. Apply now to join arenaflex's dynamic team and take the first step towards a rewarding career in aviation customer service. Apply for this job