Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Service Associate, you'll play a vital role in providing top-notch service to our customers, utilizing your consultative skills to anticipate their needs, suggest alternatives, and find solutions to meet their needs. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive.

Key Responsibilities

As a Retail Customer Service Associate, you'll be responsible for:

• Providing exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet their needs
• Demonstrating expertise in printing, signs & graphics, and shipping product lines, and recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of printing, signs & graphics, and shipping product lines
• Experience with Point of Sale terminals (POS) and financial transactions
• Ability to work in a fast-paced environment with minimal supervision
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As a Retail Customer Service Associate, you'll have opportunities to:

• Develop your skills and knowledge in printing, signs & graphics, and shipping product lines
• Participate in ongoing training and development programs to enhance your customer service and sales skills
• Collaborate with other team members to achieve sales and customer satisfaction goals
• Take on additional responsibilities and leadership roles as you grow and develop in your career
• Access arenaflex's comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy:

• A dynamic and fast-paced work environment with opportunities to learn and grow
• A collaborative and supportive team culture that encourages open communication and teamwork
• A comprehensive benefits package that includes health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunities for career growth and development in a rapidly evolving industry
• A commitment to diversity, equity, and inclusion, with a focus on creating a work environment that's welcoming and inclusive for all team members

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Access to arenaflex's employee assistance program (EAP)

How to Apply

If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn and grow with a dynamic team, we want to hear from you! Apply now to become a Retail Customer Service Associate at arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job