Analyst, Deductions Resolution - Hybrid
Analyst - Deduction Resolution This role is responsible for driving changes and enhancements through analysis of customer deductions leading to improvement in the E2E supply chain and reduction of claims, by means of partnering with the appropriate internal and external business teams. As well, to review and streamline internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions and efficiencies. This Analyst would be responsible for the following: - Interact and collaborate with multi-functional internal teams to improve E2E supply chain processes reducing customer deductions. - Lead/contribute to root cause investigations and drive process improvements to reduce supply chain type deductions - Interact and collaborate with external partners to improve processes to reduce/eliminate customer deductions TASKS, DUTIES & RESPONSIBILITIES Day-to-day responsibilities
- Research and validate numerous types of retailer deductions including but not limited to commissions and salary claims.
- Analyze trends in open deductions on the A/R to reduce discrepancies and implement permanent resolutions
- Prepare monthly reports for Management
- Prepare professional quality emails and spreadsheets for communicating with key internal and external teams on the status of open deductions, including requests for repayment of invalid deductions
- Build relationships with retailers to better understand their requirements to prevent chargebacks/resolve open deductions on the A/R
- Lead projects to review department processes to reduce manual work and provide efficiencies and drive results
- Represent Deduction Resolution in a variety of Organizational meetings
- Communicate effectively with multi-functional account teams (including Sales and Finance) to resolve open deductions and improve compliance with retailers
- Collaborate with I&C to improve deduction coding and cash application
- Maintain the A/R by offsetting approved deductions and preparing credits for valid deductions
REQUIREMENTS Education, Experience and Skills
- College degree required
- Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
- Advanced skills in Excel, Word and Outlook
- Power BI/data software skills desired
- Excellent analytical skills
- Negotiation skills
- Strong attention to detail
- Excellent communication, interpersonal and organizational skills
- Ability to handle multiple projects simultaneously
- Ability and willingness to work in a fast paced, team-oriented environment
- Flexibility to work extended hours as required
- Ability to present data to upper management in an organized and persuasive manner
- Ability to work independently and make decisions
- Ability to achieve results
- Ability to build and maintain positive relationships with internal and external customers
- Ability to influence internal and external stakeholders
- Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions
Specific Designations, Certifications or Licenses
- SAP experience is desired but not required
- High Radius experience is desired but not required
- Business Process Improvement experience is desired but not required
Competencies Analytical
- Ability to analyze large data sets
- Functional (transactional) knowledge
- Calculated decision-making abilities
- Analyze current processes to identify opportunities for improvement
Interacts effectively
- Listen and communicates well
- Ability to influence internal and external stakeholders
Displays sensitivity to the L'Oreal Métier and demonstrates excellence
- focuses on completing work accurately and with high quality
- sets high standards of performance for self and others
Achieves results
- pursues objectives with drive
- stays proactive
- acts with integrity
Manages complexity and demonstrates entrepreneurship
- reasons from multiple perspectives
- makes decisions independently
- takes initiative
- multi-tasking
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