[Remote] Technical Consultant - Remote
Note: The job is a remote job and is open to candidates in USA. SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. They are seeking a Technical Consultant to join their Professional Services team, responsible for guiding clients through integration with their SaaS platform and managing client-specific configurations. The role requires strong communication skills and the ability to handle multiple client engagements effectively.
Responsibilities
- Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule
- Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge)
- Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting
- Develop and review XML-based configurations and data exchange schemas
- Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations
- Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns
- Research emerging technologies and proactively identify areas for improvement
- Provide ongoing support, troubleshooting, and documentation for deployed solutions
- Deploy AI/ML models as part of compliance solutions, including model endpoints and integration with existing infrastructure
- Assist with data preparation, validation, and feature engineering for AI applications, ensuring high-quality inputs for model performance
- Educate and train clients on how to interpret and leverage AI-powered features and outputs
- Troubleshoot and monitor deployed AI solutions, identifying issues such as data drift, model degradation, or unexpected output, and escalate where necessary
Skills
- Hands-on experience using GitHub for version control
- Familiarity with YAML syntax and Helm charts for application configuration and deployment
- Working knowledge of Kubernetes (no deep expertise required, but willingness to learn)
- Experience writing shell scripts (e.g., Bash) for automation and troubleshooting
- Proficiency with SQL for data manipulation, reporting, and basic performance tuning
- Solid understanding of XML-based configurations and integrations
- Basic knowledge of SAML, SSO, and similar authentication and security protocols
- Familiarity with REST APIs and how they fit into broader integration strategies
- General understanding of networking fundamentals
- Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance
- Demonstrated ability to manage multiple projects and adapt to shifting priorities
- Basic understanding of machine learning concepts and model deployment practices
- Ability to monitor AI solution performance and assist with troubleshooting and optimization
- Experience with financial crime, AML, KYC, or fraud detection solutions
- Coding experience in one of the main modern languages: python, java, etc
- Understanding of DevOps, CI/CD, and cloud automation best practices
- Certification with any of the major cloud providers: GCP, AWS, Azure
- Understanding of AI model governance concepts such as explainability, auditability, and data privacy in production deployments
Benefits
- Competitive Compensation & Benefits
- Offers hybrid or remote work flexibility, based on location
- Growth and development opportunities, including leadership training and certifications
Company Overview
- SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.symphonyai.com.
Company H1B Sponsorship
- SymphonyAI has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.
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