Experienced Customer Experience Manager – Delivering Exceptional Store Experiences at arenaflex

At arenaflex, we're passionate about creating a unique and engaging shopping experience for our customers. As a Customer Experience Manager, you'll play a vital role in ensuring that our stores deliver exceptional customer experiences, driving sales growth, and fostering a positive and inclusive work environment. If you're a motivated and customer-focused leader with a passion for retail, we want to hear from you!

About arenaflex

arenaflex is a leading high-growth value retailer offering trend-right, high-quality products loved by teens and pre-teens. We believe life is better when customers are free to "let go & have fun" in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5, and some extreme value items priced beyond $5, arenaflex makes it easy to say YES! to the newest, coolest stuff across eight awesome arenaflex worlds: Style, Room, Sports, Tech, Create, Party, Candy, and New & Now.

Our Culture

At arenaflex, we're committed to creating a workplace that inspires and empowers our associates to deliver exceptional customer experiences. Our culture is built on the principles of The arenaflex Way, which emphasizes the importance of teamwork, innovation, and customer obsession. We believe in fostering a positive and inclusive work environment that encourages creativity, collaboration, and growth.

Responsibilities

As a Customer Experience Manager at arenaflex, you'll be responsible for:

• Ensuring all crew members are delivering exceptional customer experiences through personal contact with customers
• Training the crew on the B.E.S.T. customer service experience, ensuring that each guest has a fast, friendly checkout experience
• Leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
• Leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
• Ensuring that all front-end equipment is in working order and associates are trained to include services where applicable
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
• Performing store manager duties in their absence
• Partners with the store manager to recruit, train, coach, develop, and supervise all crew members
• Reviews all corporate communications and reacts accordingly
• Partners with the entire store leadership team in merchandising procedures and World Recovery
• Performs store maintenance, including but not limited to, taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room

Essential Qualifications

* High School Graduate or equivalent

• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Essential Job Functions

* Frequently operate cash register

• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
• Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their careers. As a Customer Experience Manager, you'll have opportunities to:

• Develop leadership skills and experience managing a team
• Enhance your knowledge of retail operations, customer service, and sales growth strategies
• Participate in training programs and workshops to improve your skills and stay up-to-date with industry trends
• Collaborate with other departments to drive business growth and improve customer experiences
• Take on additional responsibilities and contribute to the success of the store and the company

Work Environment and Company Culture Highlights

* arenaflex is a fast-paced and dynamic work environment that requires flexibility, adaptability, and a passion for customer service

• Our stores are designed to be fun, engaging, and easy to navigate, with a focus on creating a unique and memorable shopping experience for our customers
• We're committed to fostering a positive and inclusive work environment that encourages creativity, collaboration, and growth
• Our company culture is built on the principles of The arenaflex Way, which emphasizes the importance of teamwork, innovation, and customer obsession

Compensation, Perks, and Benefits

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive benefits package, including health coverage, financial and personal wellness support
• Paid time off and holidays
• Discounts on arenaflex products and services
• Access to training programs and workshops to improve your skills and stay up-to-date with industry trends

How to Apply

If you're a motivated and customer-focused leader with a passion for retail, we want to hear from you! Apply now to become a Customer Experience Manager at arenaflex and join our team of dedicated professionals who are committed to delivering exceptional customer experiences and driving business growth. Apply Job! Apply for this job