Customer Service Manager, Airport Customer Care – Join arenaflex's Dynamic Team

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Manager (CSM) in our Airport Customer Care team, you'll play a vital role in shaping the future of customer service at arenaflex. If you're passionate about leadership, teamwork, and creating a safe and inclusive work environment, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading airline that operates with a strong commitment to safety, customer satisfaction, and employee well-being. Our mission is to provide a seamless travel experience that exceeds our passengers' expectations. With a diverse team of professionals, we strive to create a culture that fosters mutual respect, compassion, and integrity. As a CSM at arenaflex, you'll be part of a team that values innovation, collaboration, and continuous improvement.

Responsibilities

As a Customer Service Manager at arenaflex, you'll be responsible for leading and developing front-line team members to ensure a safe and high-performing operation while delivering exceptional customer service. Your key responsibilities will include:

• Drive Operational Excellence: Maintain a safety-conscious environment that promotes exceptional customer service while driving operational excellence.
• Act as a Safety Advocate: Identify and address safety concerns, ensuring a safe working environment for all team members.
• Establish Team and Individual Goals: Align team and individual goals with departmental and company objectives, coaching and mentoring front-line team members in skill development and customer service.
• Promote Effective Relationships: Foster compassion, integrity, respect, and dignity among team members, promoting effective relationships that drive success.
• Allocate Resources Effectively: Allocate resources to support teams in achieving operational goals safely, ensuring efficient use of resources.
• Conduct Self-Audits and Investigations: Conduct self-audits, observations, and root cause investigations to ensure ongoing safety and reliability of operations.
• Facilitate Effective Communication: Facilitate effective communication among departments to achieve common goals, ensuring seamless collaboration.
• Ensure Adherence to Policies: Ensure adherence to the Joint Collective Bargaining Agreement (JCBA) and corporate policies, maintaining a culture of compliance.
• Manage Escalated Service Issues: Manage escalated service issues, maintaining visibility to team members during problem resolution.
• Deliver Key Information: Deliver key corporate and local information to front-line leaders efficiently, ensuring timely communication.

Requirements

To be successful as a Customer Service Manager at arenaflex, you'll need:

• High School Diploma or GED Equivalency: A high school diploma or GED equivalency is required.
• Previous Airport Customer Service Experience: Previous airport customer service experience is preferred, but not required.
• Leadership Experience: 2 years of experience leading others is preferred, but not required.
• Knowledge of Company Policies and Procedures: Knowledge of company policies and procedures, as well as functional automation applications, is preferred.
• Inclusive Working Environment: Ability to engage and support an inclusive working environment, promoting diversity and respect.
• Strong Active Listening Skills: Strong active listening skills, with the ability to evaluate solutions and approaches to problems.
• Critical Thinking Ability: Critical thinking ability to evaluate solutions and approaches to problems, ensuring effective decision-making.
• Performance Monitoring: Ability to monitor and assess performance for improvements, driving continuous growth.
• Strong Decision-Making Skills: Strong decision-making skills, with the ability to work independently and collaboratively under demanding conditions.
• Prioritization and Execution: Ability to prioritize and execute tasks with urgency and precision, ensuring timely completion.
• Microsoft Office Proficiency: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• USPS Clearance: Ability to obtain USPS clearance.

Nice-to-Haves

While not required, experience in a fast-paced dynamic environment and knowledge of union contract rules and regulations are nice-to-haves.

Benefits

As a Customer Service Manager at arenaflex, you'll enjoy a range of benefits, including:

• Travel Perks: Travel perks for you, your family, and friends to explore 365 destinations.
• Health Benefits: Health benefits, including dental, vision, and prescription coverage from day one.
• Wellness Programs: Access to wellness programs and resources, promoting employee well-being.
• 401(k) Program: 401(k) program with employer contributions after one year, ensuring financial security.
• Employee Assistance Program: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

Join arenaflex's Dynamic Team

If you're passionate about customer service, leadership, and creating a safe and inclusive work environment, we invite you to join our dynamic team at arenaflex. Apply now to become a Customer Service Manager in our Airport Customer Care team and be part of a team that values innovation, collaboration, and continuous improvement. Apply for this job