Experienced Customer Service Representative – Payments and Digital Strategy Team

Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a member of the Payments and Digital Strategy team at arenaflex Credit Union, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of our organization.

Why You'll Love This Job

* Work in a dynamic and fast-paced environment, where no two days are the same

• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service
• Develop your skills and knowledge in areas such as financial transactions, customer service, and digital strategy
• Enjoy a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more
• Be part of a diverse and inclusive organization that values and celebrates individuality

Key Responsibilities

* Complete data access and balancing tasks, ensuring accuracy and efficiency in financial transactions

• Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases and sports assigned, following established guidelines and procedures
• Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, study, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and correct processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer regulations
• Deposit check returns, review member back checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications

* High school degree or GED

• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software

Skills and Competencies Required for Success

* Excellent customer service skills

• Ability to work in a fast-paced environment
• Strong attention to detail
• Ability to prioritize work and meet time limits
• Ability to work independently and with minimum supervision
• Strong employer skills
• Ability to exercise flexibility and adaptability
• Ability to communicate effectively with team members and stakeholders
• Ability to maintain confidentiality and handle sensitive information
• Ability to work in a team environment and contribute to the growth and success of the organization

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development

• Training and education programs to enhance skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities to take on new challenges and responsibilities
• Recognition and rewards for outstanding performance

Work Environment and Company Culture Highlights at arenaflex

* Collaborative and inclusive work environment

• Diverse and dynamic team of professionals
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including travel perks, health benefits, wellness programs, and more
• Flexible work arrangements and work-life balance
• Opportunities to make a positive impact on the community and the environment

Compensation, Perks, and Benefits

* Competitive salary range of $22-35/hour

• Comprehensive benefits package, including travel perks, health benefits, wellness programs, and more
• Flexible work arrangements and work-life balance
• Opportunities to make a positive impact on the community and the environment
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development
• Training and education programs to enhance skills and knowledge
• Mentorship and coaching from experienced team members

Conclusion

Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a member of the Payments and Digital Strategy team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of our organization. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job