Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)
At arenaflex, we're dedicated to empowering individuals to live their healthiest lives by providing personalized health and benefits solutions. As a Health Assistant/Healthcare Customer Service Representative, you'll play a vital role in helping our members navigate the complexities of the healthcare system with empathy, expertise, and exceptional service. If you're passionate about making a meaningful impact in the lives of others and thrive in a fast-paced, innovative environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with exceptional service, while supporting them in lowering the cost of care and improving health outcomes. Our commitment to delivering exceptional service has earned us a consumer satisfaction rating of over 90 percent and recognition as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.
Job Description
As a Health Assistant/Healthcare Customer Service Representative, you'll be the primary connection and resource for our members, helping them with all their healthcare needs and benefits. You'll have the opportunity to make a meaningful impact in the lives of our members, helping them get the right care at the right time, and addressing any issues related to their health or health benefits.
Key Responsibilities
* Deliver interventions to support members in navigating the complex healthcare system via phone and digital messaging
- Influence members' decisions and behavior by:
+ Making members smarter consumers of healthcare + Translating their benefit packages and care plans + Helping members understand their benefit package and take appropriate action + Helping members find doctors in a way that best suits them + Uncovering barriers that prevent members from getting the care they need + Identifying when and making it easy to connect with the right clinical resource
- Leverage technology and internal resources available to you as a Health Assistant to help understand the member's path, actions needed, and next step
- Drive better client outcomes by:
+ Assisting with improved financial outcomes + Helping members avoid inappropriate healthcare usage and process errors + Helping members see the right providers at the right time + Helping members optimize benefit packages and third-party vendors + Assisting with improved health (medical and behavioral) outcomes + Helping clients understand and optimize their preventive services + Helping clients see the right providers at the right time + Helping clients reduce and/or eliminate avoidable admits, ER usage, and readmits + Helping clients have an improved quality of life
Qualifications
We're looking for a highly skilled and compassionate individual with a minimum of 3 years of experience in a service-based environment. Relevant background experience can include but is not limited to:
- Insurance setting
- Telephonic customer service
- Medical office
- Health Plan
- Social services
- Behavioral health
- Counseling
- Healthcare coordination
- Pharmacy tech
- Benefits specialist
- Health coach
- Case management
- Exercise and health education
Essential Qualifications
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to thrive in a performance-based environment
- Demonstrate high levels of personal accountability
- Ability to listen, talk, and type all at once through multi-channel communications
- Empathetic and superior critical thinking
- Commitment to quality and continuous improvement
- Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
- Strong self-management/self-starter
- Excellent written and verbal communication skills
- Demonstrated attention to detail
- Time management and prioritization
Preferred Qualifications
* Bachelor's Degree or 5 years' relevant experience in a service-based environment
- Experience working in a healthcare setting or with healthcare-related organizations
- Certification in a healthcare-related field (e.g., CPHQ, CPC, CHES)
Work Environment and Company Culture
As a Health Assistant/Healthcare Customer Service Representative, you'll be working in a remote environment, with the flexibility to work from home. arenaflex is committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be a Top Place to Work. Our secret to success is:
- We find joy and purpose in serving others
- Making a difference in our members' and customers' lives is what we do
- We are strong individually and together, we're powerful
- Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways
- We roll up our sleeves and get stuff done
- Results motivate us, and we're not afraid of the hard work or tough decisions needed to get us there
- We're boldly and relentlessly reinventing healthcare
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We're committed to providing a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements
- Professional development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about making a meaningful impact in the lives of others and thrive in a fast-paced, innovative environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job