Experienced Part-Time Pharmacy Technician & Customer Service Representative – Remote Opportunity at arenaflex
Are you a detail-oriented and customer-focused individual with a passion for the healthcare industry? Do you have a strong background in pharmacy and excellent communication skills? If so, we invite you to join arenaflex as a Part-Time Pharmacy Technician & Customer Service Representative. In this role, you will play a vital part in providing exceptional customer service, resolving client complaints, and supporting the pharmacy team.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality products and services to our customers. Our team is passionate about making a positive impact on people's lives, and we're committed to fostering a culture of excellence, diversity, and inclusion. As a remote Part-Time Pharmacy Technician & Customer Service Representative, you will be part of a dynamic team that values collaboration, creativity, and continuous learning.
Key Responsibilities
As a Part-Time Pharmacy Technician & Customer Service Representative, your primary responsibilities will include:
- Performing duties assigned by the Data Entry Manager, including answering phones, responding to orders, and resolving client inquiries in a timely manner.
- Handling and resolving client complaints and inquiries with professionalism and empathy.
- Triage incoming faxes by facility/department and in accordance with cutoff times.
- Clarifying orders as needed to ensure accuracy and efficiency.
- Collaborating with the pharmacy team to provide exceptional customer service and support.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Active NJ Board of Pharmacy, Pharmacy Technician License: We require a valid and active license to practice as a pharmacy technician in New Jersey.
- Previous experience in pharmacy: You should have a strong background in pharmacy, with a minimum of 1-2 years of experience in a similar role.
- LTC pharmacy experience preferred: While not required, experience in long-term care pharmacy is highly desirable.
- Knowledge of brand name and generic medications: You should have a solid understanding of medications, including brand names and generic equivalents.
- Strong attention to detail and organizational skills: As a pharmacy technician, attention to detail is crucial to ensure accuracy and efficiency in your work.
- Moderate to advanced computer skills required: You should be proficient in using computer software, including frameworks and ECM systems.
- Great telephone etiquette a must: Excellent communication and interpersonal skills are essential for providing exceptional customer service.
- High school diploma or equivalent: A high school diploma or equivalent is required for this role.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Frameworks / ECM knowledge a plus: Experience with frameworks and ECM systems can be beneficial in this role.
- Certifications or specialized training: Certifications or specialized training in pharmacy, customer service, or a related field can be an asset.
Benefits and Perks
As a Part-Time Pharmacy Technician & Customer Service Representative at arenaflex, you can expect:
- Competitive salary and benefit package: We offer a competitive salary and benefit package to ensure your financial well-being.
- Remote work opportunities: As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance.
- Opportunities for career growth and development: arenaflex is committed to investing in our employees' growth and development, providing opportunities for advancement and professional growth.
- Collaborative and dynamic work environment: Our team is passionate about making a positive impact, and we foster a culture of collaboration, creativity, and continuous learning.
How to Apply
If you're a motivated and customer-focused individual with a passion for the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing the possibilities with you.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to employing a diverse workforce without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
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