Experienced Customer Support Specialist II – Healthcare Navigation Platform
At arenaflex, we're revolutionizing the healthcare industry with our innovative health navigation platform, connecting hundreds of health vendors, benefits resources, and plan designs to provide a comprehensive solution for all health needs. We're seeking a motivated and customer-focused individual to join our Customer Support team as a Customer Support Specialist II in our Sandy, UT office. This is an exciting opportunity to be part of a dynamic team that's shaping the future of healthcare.
About arenaflex
arenaflex is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our platform is designed to provide a seamless experience for our customers, and we're committed to delivering exceptional support to ensure their success. As a Customer Support Specialist II, you'll play a vital role in helping us achieve our vision by providing top-notch support to our customers.
Key Responsibilities
As a Customer Support Specialist II, you'll be responsible for:
- Responding to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels
- Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
- Taking ownership of resolving customer service and healthcare navigation issues
- Maintaining high-quality, efficient, and productive service standards
- Keeping customer information confidential and in compliance with HIPAA regulations
- Managing case backlog attentively and documenting each interaction in Salesforce
- Exercising problem resolution skills when handling customer concerns using various internal tools
- Making outbound calls, including appointment scheduling with providers, and other related duties as assigned
- Willingness to work occasional overtime
Qualifications
To be successful in this role, you'll need:
- 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
- Strong organizational skills and the ability to solve problems
- Medical office experience preferred but not required
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech-savviness, with the ability to use and navigate members with our mobile technology
- Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Spanish speaking and writing skills are a plus
- Ability to work 40 hours per week; requires sitting, standing, talking or listening on the phone
What You'll Love About Working at arenaflex
* Fun, friendly, and unique culture – Bring your whole self to work every day!
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
Compensation
* $20/hr. - $25/hr. & bonus eligible
Work Environment
arenaflex is committed to creating a diverse and inclusive work environment that values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation, and we strive to make everyone feel included, valued, and engaged. Our Sandy, UT office is a dynamic and collaborative space where you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the healthcare industry.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. As a Customer Support Specialist II, you'll have the opportunity to develop your skills and expertise in customer support, healthcare navigation, and technology.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job