Revenue Operations Specialist – Systems & Strategy

Job Description:

• Develop the technology roadmap for Revenue Cycle, identifying opportunities to better leverage technology and automation to fill and eliminate process gaps and promote efficiencies
• Collaborate with IT and clinical operations to optimize EHR and practice management systems for revenue cycle efficiency
• Manage vendor relationships and drive accountability and performance while identifying opportunities for internal and external performance improvement
• Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals.
• Develop and implement strategic initiatives to improve revenue cycle performance, reduce denials, and enhance cash flow
• Partner and collaborate with Finance, Clinical Operations, and Payer Contracting teams
• Due Diligence and Assessment: develop and implement standardized protocols for integrating new businesses, acquisitions, and initiatives into the revenue cycle
• Provide regular updates and reports to the Vice President of Revenue Strategy and other senior leaders on Revenue Cycle performance and outcomes
• Create high-performance culture focused on continuous improvement

Requirements:

• Minimum 7 years of experience in healthcare revenue management and/or Technical Support
• Knowledge of patient registration, scheduling, authorizations, billing process and workflow
• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required).
• Strong understanding and comfort level with computer systems and experience with process improvement methodologies
• Proven understanding of Value Based Care and Fee For Service contract models
• Proven technical and vendor relationship management experience
• System implementation/project management experience

Benefits:

• Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge! 12 Vacation days 12 Wellness (Sick) days 3 Floating holidays 9 Company-observed holidays Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates Mindfulness App Reimbursement EAP with eight face-to-face sessions Virtual health and wellness visits covered by our medical plan.

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