Customer Experience Champion & Social Media Ambassador – Join arenaflex's Dynamic Team
Are you a people person with a passion for creating exceptional customer experiences and building a strong online presence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Experience Champion & Social Media Ambassador to join our team in Goochland, VA.
About arenaflex
arenaflex is a respected leader in concrete repair, serving homeowners and businesses throughout Virginia. We take pride in our work, treat our customers like family, and believe in building a team that feels like home. Our mission is to provide exceptional customer experiences, deliver high-quality services, and foster a culture of growth, innovation, and teamwork.
What We Offer
At arenaflex, we believe in investing in our people and providing a comprehensive benefits package that supports their well-being and career growth. Some of the perks you can expect include:
- Competitive Hourly Rate: $20-$25/hour, depending on experience
- Health Insurance: Company covers up to 50% of your plan cost
- Simple IRA Retirement Plan: Company matches up to 3% after 1 year
- Paid Time Off: 80 hours per year, available after just 90 days
- Real Career Growth: Hands-on training, direct mentorship, and room to expand your skills
- A Team That Cares: You'll be part of a supportive, mission-driven group that respects your contributions and wants you to succeed
Job Summary
As a Customer Experience Champion & Social Media Ambassador, you will be the friendly, knowledgeable voice that customers trust from the first call to the final handshake. You will also bring our brand to life online through social media engagement, creating a seamless and engaging experience for our customers. Your main goals will be to make every customer feel heard, understood, and cared for, while supporting the sales team and building our online presence.
Key Responsibilities
* Appointment Coordination: Schedule and reschedule appointments with confidence and care, maximizing efficiency for the sales team's daily routes
- Customer Support: Answer customer inquiries quickly and professionally, keeping CRM notes detailed and up-to-date, and maintaining smooth handoffs between departments
- Marketing & Social Media: Help create simple marketing content (posts, videos, awards applications), manage our social media calendar, and respond to followers, tracking engagement and suggesting improvements
- Internal Communications: Update the team on customer feedback and marketing efforts
Essential Qualifications
* Strong Communicator: You can make customers feel valued and supported
- Organized and Detail-Oriented: You thrive in a fast-moving environment
- Positive and Professional: You bring good energy to work every day
- Tech Comfortable: CRM systems, social media management, and basic marketing tools don't intimidate you
- Coachability: You're open to feedback and eager to learn new skills
- Integrity: You do what's right, even when no one's looking
Preferred Qualifications
*
1+ year customer service, social media management, or marketing experience
*
Comfort using CRM systems, posting content, and responding online
*
Fluent in English and authorized to work in the U.S.
*
Previous experience with short-form video creation (reels, shorts)
Schedule & Location
* Full-time: Monday-Friday
On-site at our Goochland, VA office
*
Occasional flexibility based on workload or special events
How to Apply
If you're a motivated and customer-focused individual who is passionate about creating exceptional experiences and building a strong online presence, we want to hear from you! Apply today and become the trusted voice behind a company that's redefining concrete repair one great customer experience at a time. Apply Job! Apply for this job