Experienced Customer Service and Sales Representative – Remote Insurance Agent Opportunity
At arenaflex, we're dedicated to helping individuals and organizations drive growth by achieving their goals and focusing on what needs to be done. Our approach is built on understanding how you and your organization function, ensuring your goals are accomplished, and fostering a successful partnership. As a customer service and sales representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
About arenaflex
arenaflex is a dynamic and community-minded organization that values knowledge, encouragement, and support. We're committed to providing a work environment that fosters career growth, learning opportunities, and a sense of belonging. Our team is passionate about helping others and giving them peace of mind, and we're looking for like-minded individuals to join our remote customer service representative team.
Job Summary
As a Customer Experience Champion at arenaflex, you'll have the opportunity to work from home, enjoy a diverse and supportive work environment, and develop your skills as a licensed insurance agent. You'll be responsible for providing exceptional customer service, sales, and support, and will have the chance to make a real difference in people's lives. If you're passionate about helping others, have a caring and supportive nature, and are eager to learn and grow, we encourage you to apply.
Responsibilities
As a Customer Experience Champion, you'll be responsible for:
- Providing full lifecycle customer service and sales, including assisting individuals in understanding their coverages and selecting the right products and services to meet their needs
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
- Working with customers to resolve issues and provide solutions that meet their needs
- Collaborating with internal teams to ensure seamless customer experiences
- Staying up-to-date on industry trends, products, and services to provide expert advice and guidance to customers
Requirements
To be successful in this role, you'll need:
- High speed internet access ( >15 mbps)
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- Ability to maintain and follow strict personal privacy for customer information
- Strong customer service orientation
- High school diploma or equivalent (more education is better)
- Handy with MS Windows and other computer applications
Physical and Mental Demands
The physical and mental demands of this role include:
- Operating a computer, phone, and other office machinery
- Frequently communicating with other people, both within arenaflex and outside of arenaflex
- Frequently moving about inside and travel between households
- Ability to handle the stress associated with meeting frequent, multiple, and tight deadlines
- Ability to work a varied schedule, including evening and weekend hours based on project needs
- Consistent demonstration of mental stability and ability to have regular, reliable, and predictable attendance
Benefits
As a Customer Experience Champion at arenaflex, you'll enjoy a comprehensive total rewards package, including:
- Competitive base salary
- Generous paid time off policy
- Merit-based annual increases
- Bonus opportunities
- Robust recognition program
- Competitive range of insurance plans (including health, dental, and life insurance)
- Access to retirement savings programs such as a 401(k) plan and a health savings account
- Financial assistance with infertility treatments
- Employee assistance program
- Numerous other offerings to support a healthy work-life balance
Career Growth Opportunities
arenaflex is committed to helping you grow and develop your skills and career. As a Customer Experience Champion, you'll have access to:
- FREE licensing course (and you'll be paid for your time to boot) that can be taken from any internet-accessible device
- Flexible and growth-oriented study sessions
- All state licensing exam fees covered by arenaflex
- Yearly renewal of license provided by arenaflex as your employer
- Company-provided computer once you have secured your license
Why arenaflex?
arenaflex is a dynamic and community-minded organization that values knowledge, encouragement, and support. We're committed to providing a work environment that fosters career growth, learning opportunities, and a sense of belonging. Our team is passionate about helping others and giving them peace of mind, and we're looking for like-minded individuals to join our remote customer service representative team.
How to Apply
If you're passionate about helping others, have a caring and supportive nature, and are eager to learn and grow, we encourage you to apply. Please visit our website to submit your application and join our team of Customer Experience Champions at arenaflex. Apply for this job