Experienced Customer Service/Sales Representative – Wedding Attire and Luxury Retail
At arenaflex, we pride ourselves on being a premier wedding destination, specializing in wedding suits and dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. Our mission is to offer customers a memorable and stress-free shopping experience, and we're seeking a dynamic and customer-focused individual to join our team as a Customer Service/Sales Associate.
About arenaflex
arenaflex is a leading provider of wedding attire and luxury retail services, with a strong presence in the Paramus, NJ area. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our customers look and feel their best on their special day. With a focus on quality, style, and service, we're dedicated to building long-lasting relationships with our customers and providing them with the ultimate wedding attire experience.
Job Overview
We're seeking an experienced Customer Service/Sales Representative to join our team in our Paramus, NJ location. As a key member of our sales team, you will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance. If you're a customer-focused individual with a passion for luxury retail and wedding attire, we encourage you to apply for this exciting opportunity.
Key Responsibilities
*
Customer Communication
+ Professionally and promptly handle customer inquiries through phone and email. + Provide product information, sizing guidance, and styling assistance with order-related queries. + Be able to accurately fit the customer and provide recommendations for alterations. + Ensure a positive customer experience by addressing concerns and resolving issues.
Order Processing and Packaging
+ Utilize Shopify to process and fulfill online orders accurately. + Ensure orders are packaged securely and in a presentable manner for shipment. + Coordinate with the warehouse team to manage inventory and monitor stock levels.
Large Wedding Groups
+ Work closely with wedding parties to coordinate and fulfill bulk orders. + Provide personalized assistance to ensure the wedding group's unique needs are met. + Maintain clear communication throughout the order process.
Fitting and Styling In-Person Customers
+ Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style. + Assist customers in selecting appropriate styles, colors, and sizes. + Provide guidance on fabric choices and suit accessories. + Take accurate measurements for tailoring purposes. + Offer insights on current fashion trends and styling tips. + Handle any inquiries or concerns regarding the suits or the purchasing process. + Process transactions through Shopify POS system. + Ensure customer satisfaction by addressing any post-purchase concerns or alterations.
Shift Requirements
* 35-40 hours per week
- Overtime may be offered
- At least 2 closing shifts per week
- Must be able to work Saturdays 10 a.m. - 9 p.m.
- Must be able to open Fridays
Expectations
* Must have at least 3+ years of experience in Customer Service
- Must have at least 3+ years of experience in menswear and retail
- Must have experience in Retail Sales
- Preferred but not required: Familiarity with Shopify
Skill Requirements
* Effective Communication
- Problem Solving
- Positive Attitude
- Strong Grammar Skills
- Strong Conversational Skills
- Effective Time Management
- Tech Savvy
- Patience
- Attention To Detail
- Up-Selling and Cross-Selling Skills
Job Type
Full-time
Pay
$18.00 - $20.00 per hour
Expected hours
35 – 40 per week
Benefits
* Flexible schedule
- Health insurance
- Paid time off
Shift
* Day shift
- Evening shift
- Morning shift
Ability to Commute
Paramus, NJ 07652 (Preferred)
Ability to Relocate
Paramus, NJ 07652: Relocate before starting work (Preferred)
Work Location
In person If you're a motivated and customer-focused individual with a passion for luxury retail and wedding attire, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be a part of delivering exceptional customer experiences and helping our customers look and feel their best on their special day. Apply now and take the first step towards a rewarding career in luxury retail and wedding attire! Apply for this job