Experienced Customer Service Support Representative – Specialty Testing – Work from Home Opportunity
At arenaflex, we are dedicated to providing exceptional customer service to our patients and clients. We are seeking a highly skilled and motivated Customer Service Support Representative to join our Specialty Testing team. As a work-from-home representative, you will be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
About arenaflex
arenaflex is a leading healthcare company that provides innovative solutions to patients and healthcare providers. Our Specialty Testing team is committed to delivering high-quality services and exceptional customer experiences. We are proud to be an Equal Opportunity Employer and strive for inclusion and belonging in the workforce.
Job Summary
As a Customer Service Support Representative, you will be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing. You will work in a fast-paced environment, averaging ~75 calls per day, and will be required to navigate and work in multiple systems/websites simultaneously. You will also be responsible for receiving and processing credit card payments over the phone, adhering to PCI compliance protocols, and documenting telephone conversations clearly and accurately in the respective systems.
Key Responsibilities
* Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
- Receive and process credit card payments over the phone, adhering to PCI compliance protocols
- Initiate payment plans for patients for outstanding balances
- Document telephone conversations clearly and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Assist with other duties as assigned
License/Certification/Education
* High school diploma required
- Associate degree or higher is a plus
- 1-3 years of applicable experience
Competencies
* Healthcare experience needed
- Knowledge of professional medical billing and collection practices preferred
- Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
- Working knowledge of prior authorization, a plus
- Experience with Laboratory Billing and Laboratory Information System (LIS) desired
- XIFIN experience preferred
- Medicare/Medicaid billing experience preferred
- Knowledge of CPT and ICD10 codes highly preferred
- Previous customer service experience handling high call volume preferred
- Excellent verbal and written communication skills
- Able to follow established program protocols and procedures
- Computer proficiency - MS Windows, MS Office, and database experience
- Must be organized and detail-oriented
- Ability to review large amounts of data for accuracy
- Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
- Bilingual in English and Spanish highly desirable
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements
* Internet speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi
Schedule
* Monday-Friday
- 7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am - 7:00pm EST
Compensation
* Pay Range: $15.50-$19.00 or State/Local minimum wage, if higher
- All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical + Dental + Vision + Life + STD/LTD + 401(k) + Paid Time Off (PTO) or Flexible Time Off (FTO) + Tuition Reimbursement + Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Apply Now
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. Please click on the link below to submit your application. Apply Job! Apply for this job