Experienced Customer Service Agent – Sports Wagering and Online Casino Games – Hybrid Overnight Shift
At arenaflex, we're passionate about delivering exceptional customer experiences in the rapidly growing sports wagering and online casino games industry. As a leading provider of innovative entertainment solutions, we're seeking highly motivated and customer-focused individuals to join our team as Customer Service Agents. If you're a sports enthusiast with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity.
About the Role
As a Customer Service Agent at arenaflex, you'll play a vital role in ensuring our patrons receive exceptional support and service. Working from our Cherry Hill, New Jersey office, you'll be part of a dynamic team that's dedicated to building strong relationships and delivering memorable experiences for our customers. With a focus on sports wagering and online casino games, you'll have the opportunity to work with fellow sports fans in an exciting and fun working environment.
Key Responsibilities
As a Customer Service Agent, you'll be responsible for:
- Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
- Using internal resources and systems to view player account statuses and histories, and utilizing this information to assist with conversations with players.
- Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
- Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operating the telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answering player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information.
- Following various internal standard operating procedures to escalate issues to internal arenaflex departments and casino property personnel.
- Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Using internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Delivering exceptional performance results in customer satisfaction and contact handle times.
- Collaborating with leaders and fellow team members to stay current on daily trends that impact the player experience.
- Maintaining a strong track record for punctuality and attendance.
- Performing other duties as assigned.
About You
To succeed in this role, you'll need to possess:
- A high school diploma or college degree.
- A heightened sense of urgency and passion to learn new things.
- A highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- The ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail and analytical thinking skills.
- The ability to maintain a friendly disposition under heavy pressure.
- Great problem-solving abilities.
- The ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- The ability to work some holidays and weekends.
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive compensation package, including $19.50/hour + 10% shift differential, earning you $21.45/hour for our overnight shift.
- Comprehensive benefits package.
- A fun, relaxed work environment.
- Education and conference reimbursements.
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Agent, you'll have the opportunity to work with fellow sports fans in a dynamic and fast-paced environment.
How to Apply
If you're a motivated and customer-focused individual with a passion for sports wagering and online casino games, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Contact Information
For more information about this role or to apply, please visit our website at [arenaflex website URL]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require accommodations, please notify us during the application process.
Licensing Requirements
The position will require licensing in applicable states that arenaflex operates. You must be at least 21 years of age to apply.
Hybrid Work Arrangement
This role offers a hybrid work arrangement, with the opportunity to work from home 4 out of 5 days per week. You'll be required to work from our Cherry Hill, New Jersey office on the fifth day of the week.
Overnight Shift
This role requires working an overnight shift, from 11:30pm to 8am. You'll be paid a shift differential of 10% in addition to your hourly rate.
Apply Now
Don't miss this opportunity to join our team and deliver exceptional customer experiences in the sports wagering and online casino games industry. Apply now through our website, and we'll be in touch to discuss your qualifications further. Apply for this job