Client Support Administrator

About the position The Company Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees across six states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what. The Position We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data. Responsibilities • Ensure accurate completion of BFKS and Tempo workload steps on a daily basis • Manage firm to expected internal and client milestones and timelines for allocated cases • Serve as the single point of contact for numerous firm clients • Maintain and improve client relationships to drive referral growth • Escalate pressing timeline issues where appropriate • Produce case level reports for client review Requirements • Minimum of 5+ Years' experience in the default services industry • Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals • Tech savvy • Willingness to ask question and get "hands dirty" • Team player looking to be a part of something great • Superior written and verbal communication skills Benefits • medical • dental • vision • flex spending • 401k • gym/fitness membership reimbursement Apply tot his job