Software Implementation Consultant - In Office (Arlington VA)

About the position Join a growing technology team and an awesome customer community. Do you... enjoy making the complex simple? love being "hands on" in the software.... without having to program it? plan your day, track your work, and keep your promises? If you are you motivated by delighting customers and representing a team, we should talk. We are looking a technology professional who loves to roll up their sleeves and configure a system... with out programing. This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch. On any given day, you may find yourself: Configuring and testing the LearningBuilder software to meet customer requirements. Organizing and tracking work using our project management software. Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support. Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation Contributing to a fun work environment. We even have an office dog. From time to time, we will need you to help us improve our software product by: Suggesting (and documenting) new product features. Creating / contributing to customer training content. New feature testing. And, our LearningBuilder Implementation team has several open positions at different levels of responsibility, from mid level analyst to senior consultant. This is an office / remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote only applications. About Heuristic Solutions Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution. LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team. Come join us! The ideal senior candidate will. . . . . . be proficient in delivering a technical solution. . . . demonstrate strong verbal and written communication skills. . . . be able to work collaboratively and effectively with diverse staff, colleagues, and clients. . . . have experience in gathering, analyzing and documenting business requirements. . . . be proficient with BPM methodology and tools and standard project management software and concepts. . . . be well versed in data architecture and client-server concepts through prior software implementations. . . . enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise). . . . be experienced and successful collaborating with clients and team members remotely. . . . be present in our Arlington, VA Headquarters, and fully vaccinated. And, if you don't quite have the experience at the senior level, please indicate the level you would like to be considered in the application process. We encourage candidates with a Liberal Arts degree to apply. At this time our recruiting efforts are limited to the Washington Metropolitan region.

Responsibilities

• Configuring and testing the LearningBuilder software to meet customer requirements.
• Organizing and tracking work using our project management software.
• Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
• Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
• Contributing to a fun work environment.
• Suggesting (and documenting) new product features.
• Creating / contributing to customer training content.
• New feature testing.

Requirements

• be proficient in delivering a technical solution.
• demonstrate strong verbal and written communication skills.
• be able to work collaboratively and effectively with diverse staff, colleagues, and clients.
• have experience in gathering, analyzing and documenting business requirements.
• be proficient with BPM methodology and tools and standard project management software and concepts.
• be well versed in data architecture and client-server concepts through prior software implementations.
• enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise).
• be experienced and successful collaborating with clients and team members remotely.
• be present in our Arlington, VA Headquarters, and fully vaccinated.

Benefits

• Parking
• 401k contribution
• health insurance benefits
• paid time off
• office dog

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