Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite

Are you a passionate and dedicated individual with a strong desire to deliver exceptional customer experiences? Do you possess excellent communication skills, both written and verbal, and a proven track record of providing top-notch service in a fast-paced environment? If so, we encourage you to join our dynamic team at arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service Representative – Spanish.

About arenaflex

arenaflex is a global leader in customer experience, connecting the right people with innovative solutions to deliver outstanding results. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact. With a can-do culture that works together to make the ordinary exceptional, we strive to create a positive and inclusive work environment that fosters growth, learning, and success.

About King Teleservices

King Teleservices is a subsidiary of arenaflex, based in Brooklyn, New York, and has been providing call center services to enterprise and local government customers in the United States for over 25 years. Our team of dedicated professionals is committed to delivering exceptional customer experiences, and we are seeking a talented and motivated individual to join our team as a Bilingual Customer Service Representative – Spanish.

Responsibilities

As a Bilingual Customer Service Representative – Spanish, you will be responsible for:

• Addressing incoming inquiries from NYC residents related to city-oriented issues
• Maintaining a professional demeanor with all customers and providing services with courtesy and patience
• Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
• Providing accurate information in a timely, professional, and courteous manner
• Directing requests to the appropriate department or agency for further action
• Building upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements

To be successful in this role, you will need:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English Language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment dealing with all types of customers and personalities
• Willingness to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

As a valued member of our team, you will enjoy:

• Competitive hourly rate of $17 per hour – Training Wage
• Competitive hourly rate of $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and inclusive work environment that fosters growth, learning, and success. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we are seeking talented and motivated individuals to join our team. If you are a passionate and dedicated individual with a strong desire to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and dedicated individual with a strong desire to deliver exceptional customer experiences, please submit your application through our website. We look forward to reviewing your application and discussing this exciting opportunity with you further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Important Notice

arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex.com email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply for this job