Data Scientist (L5) - Customer Service at arenaflex

Unlock the Power of Data to Deliver Exceptional Customer Experiences

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Data Scientist to join our Customer Service team. As a key member of our organization, you'll play a critical role in driving business strategy and delivering top-notch customer experiences that align with our company's vision. If you're passionate about data science, customer service, and making a meaningful impact, we want to hear from you.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering the best possible experience for our members. With a wide range of TV series, films, and games available, our members can play, pause, and resume watching as much as they want, anytime, anywhere. Our Customer Service organization is dedicated to ensuring that nothing gets between our members and their favorite shows, movies, and games.

The Role

As a Data Scientist (L5) - Customer Service at arenaflex, you'll be responsible for leading the evolution of CS metrics, identifying "north star" metrics, and driving business decisions with data. You'll work closely with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS. Your expertise will help us identify opportunity areas for experimentation and research, expand the use of CS metrics across arenaflex, and inform product development.

Key Responsibilities

* Lead the evolution of CS metrics, identifying "north star" metrics and the ways CS teams can drive them

• Think critically about business problems and deploy the appropriate measurement technique
• Partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS
• Identify opportunity areas for experimentation and research
• Expand the use of CS metrics across arenaflex, where they hold insights for Product, Engineering, and Data Science
• Develop and maintain complex data models and algorithms to drive business decisions
• Communicate technical concepts and convey clear recommendations to a variety of audiences (Engineering, Product, senior leadership)

Essential Qualifications

* Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field

• Strong statistical knowledge and intuition, and applied experience developing business-centric metrics frameworks
• Strong SQL skills and programming experience (Python preferred)
• Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences (Engineering, Product, senior leadership)
• Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation)
• Comfort working with complex data; ability to thrive with minimal oversight and process

Preferred Qualifications

* Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must

• Experience with data visualization tools and techniques
• Familiarity with cloud-based data platforms and big data technologies
• Strong understanding of data governance and data quality principles

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Ability to adapt to changing priorities and deadlines
• Strong understanding of data science principles and methodologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Scientist (L5) - Customer Service, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects and contribute to the company's growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the following values:

• Innovation: We're always looking for new and better ways to do things.
• Collaboration: We work together to achieve our goals.
• Inclusion: We celebrate diversity and promote equity.
• Customer Obsession: We're obsessed with delivering exceptional customer experiences.
• Ownership: We take ownership of our work and our results.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Annual salary: $170,000 - $720,000
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off

How to Apply

If you're passionate about data science, customer service, and making a meaningful impact, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Join the arenaflex Team

At arenaflex, we're committed to entertaining the world and delivering exceptional customer experiences. If you're passionate about data science, customer service, and making a meaningful impact, we want to hear from you. Apply now to join our team and be a part of something amazing. Apply for this job