Experienced Customer Service Representative – Electrical Supply Industry at arenaflex

Join arenaflex, a leading electrical supply company in Peoria, IL, as we seek an exceptional Customer Service Representative to deliver top-notch customer experiences and drive business growth. As a key member of our team, you will have the opportunity to develop your skills, build lasting relationships, and contribute to the success of our organization.

What You'll Be Doing:

As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service, exceeding customer expectations, and building strong relationships with our customers, vendors, and internal teams. Your key responsibilities will include:

• Providing customer service excellence, responding to customer inquiries, and resolving issues in a timely and professional manner
• Partnering with outside sales teams to ensure customer satisfaction and meet sales targets
• Collaborating with vendors to ensure timely delivery of products and services
• Championing corporate marketing initiatives, such as training events and product launches
• Building and maintaining relationships with customers, vendors, and internal teams to drive business growth and loyalty
• Working hands-on with customers and products, providing customer service excellence in one or more of the following areas:

+ Counter Sales (Front of Store) + Inside Sales + Warehousing + Supporting and Partnering with Outside Sales and Marketing and Communications + Vendor Relations—Incoming and outgoing calls

What We're Looking For:

To be successful in this role, you will need to possess the following qualifications and skills:

• College coursework and/or 2+ years of relevant work experience in customer service, sales, or a related field
• Strong written, verbal communication, and interpersonal skills, with the ability to build rapport with customers and internal teams
• Keen attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and loyalty
• Business-to-business sales experience and Electrical Supply and Distribution knowledge is a plus
• Valid driver's license and ability to lift up to 50 pounds
• Ability to work overtime as needed, with a flexible schedule that includes 7 am to 5 pm Monday through Friday

Physical Requirements:

As a Customer Service Representative at arenaflex, you will be required to:

• Have a valid driver's license
• Lift up to 50 pounds
• Answer multi-line phone systems
• Manage and take inventory
• Unload shipments (semi)
• Load customer vehicles
• Fork-lift experience is preferred

Schedule:

The schedule for this role is 7 am to 5 pm Monday through Friday, with overtime as needed.

Career Growth Opportunities:

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and electrical supply distribution
• Build lasting relationships with customers, vendors, and internal teams
• Contribute to the success of our organization and drive business growth
• Pursue career advancement opportunities within our company

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values customer satisfaction, loyalty, and employee growth. Our company culture is built on a foundation of:

• Respect and empathy for our customers and employees
• A commitment to excellence and continuous improvement
• A focus on teamwork and collaboration
• A safe and inclusive work environment

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 to $60,000 per year, depending on experience
• Overtime pay and bonuses for meeting sales targets
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career advancement

How to Apply:

To be considered for this role, please apply online at [insert link]. Email questions to [email protected]. When applying, please mention where you saw our ad. We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Safe Workplace:

arenaflex is a safe workplace and a drug-free workplace. We are committed to providing a safe and healthy work environment for all employees.

Get to Know Us:

Learn more about arenaflex and our company culture by visiting our website at [insert link] or following us on LinkedIn at [insert link]. Apply for this job