Experienced Customer Service Representative - Retail Gas Station
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch service, maintaining a clean and visually appealing food mart, and ensuring that our customers have an enjoyable shopping experience.
About arenaflex
arenaflex is a leading retail gas station chain with a strong presence in Elk Grove, CA. We're dedicated to providing our customers with a wide range of quality food and beverage options, as well as exceptional customer service. Our team is passionate about delivering a positive experience for every customer, every time.
Job Summary
We're seeking an experienced Customer Service Representative to join our team at our Elk Grove location. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, maintaining a clean and visually appealing food mart, and ensuring that our customers have an enjoyable shopping experience. If you're a people person with excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you!
Key Responsibilities
* Welcome and make eye contact with all customers when they enter the store
- Represent arenaflex in a professional manner at all times, consistently maintaining a professional, courteous attitude when dealing with customers
- Perform the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction
- Offer current promotional items to all customers
- Offer credit card application and information to all customers
- Stock and maintain all displays and coolers to ensure they are visually appealing to customers
- Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness
- Ensure that all prices are displayed correctly for each product
- Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
- Keep the food and beverage area clean, neat, and well stocked with all necessary items
- Accurately conduct all cash, debit, credit transactions on cash register (POS)
- Perform simple math calculations
- Make sure all money is dropped in the safe according to company policy and procedures
- Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser)
- Remove and dispose of trash and debris outside/inside
- Sweep and Mop floors
- Clean station restrooms
- Follows Shift Duties schedule for correlating shift
- Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol)
- Understands how the car wash operates and how to reset it if needed (Only applicable for locations with car wash)
- Performs all other duties assigned
Essential Qualifications
* High school diploma or equivalent preferred
- Basic aptitude and understanding of POS preferred
- Some customer service experience is preferred
- Excellent communication and interpersonal skills are required
- Adaptability, multi-tasking, and sound decision-making abilities are required and essential to the success of this role
- Computer proficiency is also required
Preferred Qualifications
* Previous experience in a retail or food service environment
- Knowledge of POS systems and cash handling procedures
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving skills and ability to think critically
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving skills and ability to think critically
- Adaptability, multi-tasking, and sound decision-making abilities
- Computer proficiency
- Basic math skills and ability to perform simple calculations
- Ability to lift up to 50 lbs and stand for long periods of time
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have the opportunity to:
- Develop your customer service skills and learn how to provide exceptional customer experiences
- Learn about our products and services and how to effectively communicate with customers
- Participate in ongoing training and development programs to improve your skills and knowledge
- Take on additional responsibilities and advance to leadership roles within the company
Work Environment and Company Culture
Our Elk Grove location is a fast-paced and dynamic environment that requires a high level of energy and enthusiasm. As a Customer Service Representative, you'll be working in a team environment with a diverse group of employees who are passionate about delivering exceptional customer service. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
Compensation, Perks, and Benefits
* Competitive hourly rate
- Opportunities for advancement and career growth
- Ongoing training and development programs
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Discounts on arenaflex products and services
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! [Apply Job!](https://www.indeed.com/viewjob?jk=9159d0b37e538e10&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job