Hybrid Customer Service Pharmacy Technician – Veterinary Service Team Member

At arenaflex, we're on a mission to revolutionize the way people care for their pets. As a leading e-commerce retail business in the market today, we're committed to providing an exceptional customer experience and delivering top-notch veterinary pharmacy services. We're seeking highly motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA. If you're passionate about delivering world-class customer service, processing prescription approvals, and working in a fast-paced environment, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're dedicated to creating a culture of belonging where every Team Member feels valued, recognized, and empowered to grow. Here are just a few reasons why you'll love working with us:

• Competitive benefits and personal and leadership development programs: We're committed to supporting your career growth and providing you with the tools and resources you need to succeed.
• Employee 20% discount program: As a Team Member, you'll enjoy a 20% discount on all your pet needs, because we know how much your furry friends mean to you.
• Culture of belonging: We believe in creating a work environment where every Team Member feels valued, recognized, and empowered to grow.
• Empowerment to build, grow, and unleash your full potential: We're committed to helping you reach your full potential and achieve your career goals.

What You'll Do:

As a Hybrid Customer Service Pharmacy Technician, you'll play a critical role in delivering exceptional customer service and processing prescription approvals for veterinary medication. Your responsibilities will include:

• Engaging directly with veterinary clinics: You'll coordinate prescription approvals, resolve customer issues, and clarify order inquiries with veterinary clinics.
• Researching and problem-solving: You'll research and problem-solve to determine appropriate solutions for customers and clinic partners, and follow-up as needed to resolve issues.
• Completing data entry: You'll complete data entry of prescriptions into arenaflex healthcare software.
• Maintaining high-quality data entry and order processing: You'll maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• Operating with understanding, active listening, patience, empathy, and kindness: You'll provide exceptional customer service and communicate effectively with customers and partners.
• Communicating with veterinary clinics: You'll communicate with veterinary clinics over the phone (and other channels as needed) using our internal computer software and systems to research solutions and document clinic note accounts.
• Expecting a significant part of the workday to be outbound veterinary clinic/customer phone contacts: You'll be prepared to handle a high volume of phone calls and communicate effectively with customers and partners.
• Other duties as assigned: You'll be flexible and willing to take on additional responsibilities as needed.

What You'll Need:

To succeed in this role, you'll need:

• Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required: You'll need to meet the necessary licensure requirements for the state where you'll be working.
• 1-2 years working in a customer or healthcare focused environment: You'll need to have experience working in a customer or healthcare-focused environment.
• Demonstrate excellent communication skills (written, verbal, and listening): You'll need to be able to communicate effectively with customers and partners.
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes): You'll need to be able to handle multiple tasks simultaneously.
• Operate with ownership, be a self-starter, and have a strong attention to detail: You'll need to be proactive, self-motivated, and detail-oriented.
• Proficiency with Microsoft Outlook: You'll need to be familiar with Microsoft Outlook and able to use it effectively.
• High school education or equivalent: You'll need to have a high school education or equivalent.
• Critical thinking skills: You'll need to be able to think critically and make sound decisions.
• Demonstrated ability to multi-task and perform well in a face-paced environment: You'll need to be able to handle a high volume of work and prioritize tasks effectively.
• Ability to adapt to change in accordance with the business needs of the company: You'll need to be flexible and able to adapt to changing business needs.
• Flexibility to shift schedule and work overtime as needed by the business unit: You'll need to be willing to work flexible hours and overtime as needed.
• Must bring proven ability to maintain confidentiality and secure sensitive information: You'll need to be able to maintain confidentiality and handle sensitive information with care.
• Must be able to pass background check: You'll need to be able to pass a background check.
• Show up for work! Come on time and be committed to be your best: You'll need to be reliable, punctual, and committed to delivering exceptional results.

What We Offer:

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• Competitive wages: We offer competitive wages, with starting wages up to $18.25 per hour.
• Benefits: We provide a range of benefits, including medical, dental, and vision insurance.
• 401(k) plan: We offer a 401(k) plan to help you save for your future.
• Paid time off: We provide paid time off, including vacation, sick leave, and holidays.
• Employee recognition and rewards: We recognize and reward our Team Members for their hard work and dedication.

How to Apply:

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we want to hear from you! Please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply for this job