Experienced Senior Manager, Premium Servicing – Strategic Leadership for Large B2B Enterprise Customers at arenaflex

At arenaflex, we're revolutionizing the way businesses operate and interact with their customers. Our Amazon Business division is one of the fastest-growing businesses within arenaflex, dedicated to empowering business customers to research, discover, and buy business, industrial, and scientific products in large catalogs. As a Senior Manager, Premium Servicing, you'll play a critical role in leading a team that supports our large and strategic B2B enterprise customers, driving strategic initiatives, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Job Summary:

We're seeking an experienced Senior Manager to lead a team that supports our large and strategic B2B enterprise customers. As a Senior Manager, Premium Servicing, you'll work proactively and independently to collaborate with business and operations teams to deliver on functional requirements, reflect the voice of customers, participate in high-level process and technical solutions, and manage all operational aspects, including maintaining project schedules, resolving or mitigating issues and risks, and communicating updates throughout the organization.

Key Responsibilities:

• Develop and execute the strategic vision for large B2B customers in collaboration with product, sales, tech organizations, and arenaflex teams.

• Partner with Sales, Product, and Marketing teams to deliver large B2B customer needs.
• Act as the voice of customers and associate for strategic initiatives across the organization.
• Create a strategic vision for teams to secure long-term growth and Business Customer needs.
• Lead a team that supports our large and strategic B2B enterprise customers.
• Collaborate with business and operations teams to deliver on functional requirements.
• Participate in high-level process and technical solutions.
• Manage all operational aspects, including maintaining project schedules, resolving or mitigating issues and risks, and communicating updates throughout the organization.

About the Team:

arenaflex Business is one of the fastest-growing businesses within arenaflex, focused on enabling business customers to research, discover, and buy business, industrial, and scientific products in large catalogs. Our customers include individual professionals, businesses, and institutions that buy products in individual or bulk quantities to run their business smoothly. Business customers have different and more complex needs than the traditional arenaflex customer base.

About arenaflex:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://arenaflex.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Basic Qualifications:

• 7+ years of team management experience

Preferred Qualifications:

• Experience implementing repeatable processes and driving automation or standardization

Skills and Competencies:

• Strategic leadership and vision

• Collaboration and partnership with cross-functional teams
• Customer obsession and empathy
• Operational management and project scheduling
• Risk management and issue resolution
• Communication and stakeholder management
• Experience working with large B2B enterprise customers
• Strong analytical and problem-solving skills
• Ability to drive critical aspects of CS operation

Career Growth Opportunities and Learning Benefits:

As a Senior Manager, Premium Servicing at arenaflex, you'll have the opportunity to grow your career and develop your skills in a fast-paced and dynamic environment. You'll work closely with cross-functional teams, including product, sales, tech, and operations, to deliver exceptional customer experiences. arenaflex offers a range of learning benefits, including training programs, mentorship opportunities, and access to industry-leading tools and technologies.

Work Environment and Company Culture:

arenaflex is a total compensation company, offering a range of benefits, including medical, financial, and other benefits. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.

How to Apply:

If you're a motivated and experienced leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers.

Accommodations:

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://arenaflex.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Total Compensation:

arenaflex is a total compensation company, offering a range of benefits, including medical, financial, and other benefits. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.

Benefits:

arenaflex offers a range of benefits, including medical, financial, and other benefits. For more information, please visit https://www.aboutarenaflex.com/workplace/employee-benefits. Apply for this job