Experienced Customer Happiness Specialist – Remote Part-time Role at arenaflex
Job Summary:
Join arenaflex, a dynamic and innovative company, as a part-time Customer Happiness Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service, ensuring our clients and subscribers feel heard, seen, and supported. If you're a detail-oriented, tech-comfy, and people-loving individual with a passion for making a positive impact, we want to hear from you!
About arenaflex:
arenaflex is a leading provider of online training and resources for actors and performers. With over 13 years of experience, we've built a reputation for delivering high-quality content and exceptional customer service. Our team is small but mighty, and we're looking for someone who shares our values of creativity, fun, and making a positive impact.
Job Description:
As our Customer Happiness Specialist, you will be responsible for responding to a large volume of communications (email, SMS, messages, and chats) and helping our customers and subscribers with technical issues, questions about products, and directing them to the right resources. You will work closely with our team to ensure that our customers feel heard and responded to, and that our company resources are utilized effectively.
Key Responsibilities:
* Respond to and manage support tickets and messages, helping customers and subscribers with technical issues, questions about products, and directing them to the right resources
- Use our customer service guide and templates for common questions, and apply judgment and strategic thinking when the answer isn't just copy/paste
- Be comfortable with tech and willing to learn new programs and apps, such as Keap/Infusionsoft, Authorize.net, Stripe, Google Drive, and Fusedesk for support ticketing
- Handle light ambiguity and make a first-best guess when immediate answers aren't available
- Seek answers proactively but also be comfortable speaking up with questions
- Be extremely reliable with a strong integrity, work ethic, and professionalism
Necessary Skills:
* Must be crazy-detailed oriented and have a desire to fix things
- Must have EXCELLENT COMMUNICATION skills (both written and verbal)
- Must be able to recognize patterns and apply previous directions to new-but-similar scenarios
- Must be comfortable handling light ambiguity and making a first-best guess when immediate answers aren't available
- Ability to seek answers proactively but also be comfortable speaking up with questions
- Must be TECH-COMFY (have an ability to pick up new programs and apps easily)
- Must be EXTREMELY RELIABLE with a strong integrity, work ethic, and professionalism
Preferred Qualifications:
* Experience with online customer service (2+ years)
- Familiarity with Keap/Infusionsoft, Authorize.net, Stripe, Google Drive, and Fusedesk for support ticketing
- Strong problem-solving skills and ability to think strategically
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
Work Environment and Culture:
* Work from home in a part-time capacity (15-20 hours per week)
- Flexible schedule with the ability to set your own hours
- Collaborative and supportive team environment
- Opportunities for growth and professional development
- Competitive hourly rate ($18.00-$20.00 per hour)
How to Apply:
If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Please follow these steps to apply: 1. Email us at [email protected] with the subject line "I'm the Customer Happiness Specialist You're Looking For". 2. Include your resume and a brief, but original cover letter that speaks to the specific needs of this job and why you would be an outstanding Customer Happiness Specialist. 3. Use the word OREO in the first sentence of your letter. 4. Include your availability, including any windows you're not at your desk. 5. Feel free to share other areas of online business you've been actively involved in. 6. Embed a GIF of your choice somewhere in the cover letter. 7. Tell us one fun fact about you and how you spend your time when you're not working.
Note:
* Replies that don't follow the instructions will be immediately deleted.
- We're looking for someone who is detail-oriented, tech-comfy, and people-loving, so please make sure your application reflects these qualities.
- We're excited to hear from you and learn more about your qualifications and experience!
Benefits:
* Flexible schedule
- Work from home
- Competitive hourly rate ($18.00-$20.00 per hour)
- Opportunities for growth and professional development
- Collaborative and supportive team environment
Language:
* English natively required
Work Location:
* Remote
Job Type:
* Part-time
Expected Hours:
* 15-20 hours per week
Pay:
* $18.00-$20.00 per hour
Experience:
* ONLINE customer service: 2 years (required)
Language:
* English natively (required)
Work Location:
* Remote Apply Job! Apply for this job