Experienced Customer Care Specialist – Remote Work Opportunity in Carbon and Emery Counties
At arenaflex, we're committed to delivering exceptional customer service, environmental sustainability, and diversity, equity, and inclusion. As a Customer Care Specialist, you'll play a vital role in ensuring that our customers feel heard and that their concerns are proactively addressed. If you're a self-motivated and disciplined individual with a passion for customer service, we invite you to join our team and embark on a rewarding career journey.
About arenaflex
arenaflex is a leading energy company serving six states, including Utah. We're dedicated to providing reliable and affordable energy solutions to our customers while promoting environmental sustainability and community development. Our commitment to customer service excellence is reflected in our unique culture, which values diversity, equity, and inclusion. As a Customer Care Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a positive impact on our customers' lives.
Responsibilities
As a Customer Care Specialist, you'll be responsible for resolving incoming customer inquiries regarding power outages, billing questions, and service requests. Your role will involve:
- Resolving customer inquiries in a timely and professional manner, ensuring that customers feel heard and valued
- Utilizing policies and procedures to place service and emergency orders for customers
- Assisting customers with payment arrangements and other service-related inquiries
- Performing research and follow-up on customer accounts to ensure satisfaction
- Participating in required training sessions, both remote and onsite, as needed
- Maintaining confidentiality and privacy of customer information during interactions
Requirements
To succeed in this role, you'll need:
- A High School Diploma or GED Certificate; or equivalent combination of education and work experience
- A minimum of two years non-sales customer service experience or two years of non-sales call center experience
- Basic proficiency with Microsoft Outlook
- Effective problem-solving and decision-making skills
- Strong communication and analytical skills to handle escalated customer situations
- Proficient use of computers and ability to perform basic math calculations
- Ability to type a minimum of 30 WPM
- Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday
Nice-to-haves
While not required, the following skills and experiences are highly desirable:
- Experience in a remote work environment
- Bilingual in Spanish, as there is a premium pay available for Spanish speakers
Benefits
As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:
- Health care coverage
- Retirement savings plan with 401k matching
- Paid time off
- Tuition assistance
- Paid short-term and long-term disability
- Paid bereavement leave
- Ongoing career development and education reimbursement
- Competitive pay with consistent raises every 6 months
Why join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Care Specialist, you'll have the opportunity to:
- Work from the comfort of your own home, with a reliable internet connection and a designated workspace
- Develop your skills and knowledge through comprehensive training and ongoing career development
- Make a positive impact on our customers' lives, every day
- Enjoy a competitive salary and benefits package, with opportunities for growth and advancement
- Be part of a dynamic team that's passionate about delivering exceptional service and making a difference in our community
How to apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job